Orkin Pest Control Company Review

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You’re probably familiar with “The Orkin Man,” but did you know that the original “Orkin Man” was a 14-year-old boy, Otto Orkin, who began selling rat poison door to door in 1901?

He got his start at 14 years old and grew the company into a household name. Over 100 years later, Orkin is one of the largest and most well-known pest control companies in the United States. They are currently based out of Atlanta, Georgia, and are a subsidiary of Rollins, Inc., a multinational pest control company with many locations worldwide.

Today, Orkin is a pest and termite control company giant that offers many pest control services and packages.

Pros and Cons

Pros Cons
  • Treats a large variety of pests.
  • Specialty treatments, such as termites, can be pricey.
  • Responds quickly to urgent service requests.
  • Does not cover every state (Not Alaska, South Dakota, or Wyoming)
  • Same day and next day appointments are offered if made before 2:00 p.m.

What Does Orkin Cover? 

Orkin offers a variety of pest control services that are broken down into multiple categories, primarily the “general pest” package and its specialty services, such as carpenter ants and bed bugs. 

Regardless of what package you choose, Orkin will send a technician to visit your property and evaluate your home for any signs of pests free of charge. 

Orkin practices Integrated Pest Management (IPM), which focuses on preventing future pest problems by acting now. For example, Orkin uses preventative pest solutions like caulking, which is a procedure that seals cracks and crevices where pests may otherwise decide to enter. 

Orkin also heavily markets itself as a termite treatment company above all else and will go above and beyond to check for signs of termites or potential problem areas. Its termite inspection could include searching for termite damage, trapped moisture in your basement, or wood debris on your property that may attract termites. 

At the end of your home’s evaluation, the technician will go over anything that they found, present treatment recommendations, and create a custom plan and quote for you. 

Another aspect of Orkin pest control treatments to consider is how eco-friendly they are. The pest control industry as a whole is not the most eco-friendly, although many companies are working towards changing this stereotype. Orkin is one of those companies. 

In addition to Integrated Pest Management, which focuses on preventing pests with the least possible impact on the environment, humans, and other organisms, Orkin also uses EPA-approved pesticides. Its technicians use GPS and route-consolidation software to reduce their emissions footprints with more efficient travel between clients. Additionally, they select energy-efficient facilities, recycle, and started the pest control industry’s first satellite training program to eliminate the need for travel for training. 

Orkin also claims that its pesticides are safe for pets and children to be around. However, it doesn’t list specific products and formulas online, so this is a more debatable point. 

For example, ibuprofen is safe, but you would never want to take an entire bottle at one time. The same is true with Orkin’s pest products. 

While they may be safe and EPA-approved, they may still be dangerous in certain amounts or concentrations with pets and children. We always recommend asking your technician for safety tips on having your children and pets around after your home is treated. Never assume anything is safe. Fortunately, Orkin does train its technicians to apply the EPA-approved pesticides safely and in small, spot treatment applications when possible. 

Let’s take a look at some of what Orkin covers next. 

General Pests

All of Orkin’s technicians are trained to deal with common, everyday pests such as: 

  • Fleas
  • Cockroaches
  • Earwigs
  • Millipedes
  • Centipedes
  • Ants
  • Spiders
  • Rodents
  • Silverfish
  • Crickets
  • Ticks

These are just a handful of the pests that Orkin can tackle. Many of these are included in its annual care plan, including seasonal visits to your property to prevent pests from returning and breaking into your home. Orkin’s regular service does not include specialty or more challenging pests, such as carpenter ants, mosquitoes, bed bugs, and termites.

Different Services: Bed Bugs, Termites, Mosquitoes, Extras

Orkin also offers a variety of different, specialized services for pests like: 

  • Bed bugs
  • Carpenter ants
  • Termites
  • Mosquitoes
  • Stinging Pests
  • Wildlife

Depending on the severity of your infestation, this can range from a one-time treatment to multiple treatments to an annual pest package that continuously works to keep stubborn pests away. 

Your Orkin technician is trained in the conditions and behaviors of many pests so that they can target their efforts toward the most effective treatments to quickly and efficiently snuff out any pests found in your home. Many of these pests will continue to return to your property time and time again if they are not prevented, which is why Orkin’s Integrated Pest Management techniques are so effective at keeping your home truly pest-free.

Orkin Cost Breakdown 

Orkin provides every customer with a personalized quote for their property, so there are no official quotes on its website. However, you can enter your information online for a free quote that will provide you with a general idea of what the service will cost in your area. However, please keep in mind that an Orkin technician needs to complete an evaluation of your home before giving you the final, official quote for your pest control service.

As a general note, we have found Orkin to be a little more expensive when compared to other big-name pest control companies, such as Terminix. Frequently, there is a discrepancy between Orkin quotes throughout the United States, so your location and branch may also impact the cost of your service. 

Other factors that will impact your service cost include the size of your property, the severity of your infestation, the type of pest, and your pest control plan. If you have severe pest issues, you may require many treatments, which will naturally cost more than a one-time treatment. 

On the other hand, additional services, like termites, can cost hundreds and even thousands of dollars to be treated. Some even estimate that termites cost homeowners on average $3,000 to treat. However, the damage to your property can quickly become more than this if termites are left untreated. Orkin is known to be more expensive for its specialty treatments, which you may want to keep in mind when choosing an exterminator.

Orkin Reviews

Here are a few reviews on Orkin to read when considering Orkin’s pest control service:

“I’ve been with Orkin about 8 years now, and the work they do is very detailed. They are very thorough and knowledgeable about the chemicals they use as well as everything else. Orkin has friendly and prompt employees, which make you feel very comfortable as well. If you have any problems, all you need to do is give them a call. I trust them completely as they have been wonderful to us.” — Viviana L.

“Have had an issue with the cicada killer wasps; haven’t wanted to harm these “gentle giant bees” as they are good for the environment. However, they have continued to displace large amounts of soil and return every year. Orkin was here within 24 hours of requested service, and the technician listened, answered my questions and explained his process. I know hiring an exterminator isn’t inexpensive, but the price was more than I would have expected, which is why I gave 4 stars.” — Tammy F.       

What to Expect If You Choose Orkin 

If you choose Orkin, you can expect to begin with a free inspection. Many companies charge a fee for a pest inspection, but Orkin offers one free so that its technicians can provide you with information on what kind of treatments they’d recommend for your property. 

After a technician has evaluated your property, they will provide you with a free quote and personalized treatment plan. Based on your selections, they will begin treating your property. Please note that any online quotes you receive online from Orkin’s website are subject to change based on what the technician finds on your property. The free quote is merely there to give you an idea of what you may be looking at cost-wise. 

If you choose an annual plan, you can expect seasonal visits every three months to have your property touched up and protected from the next season’s common pest problems. Make sure that your plan covers pests you have at your home or pests common in your region because nothing is more frustrating than discovering pests that are not covered by your annual plan that cost extra to treat. Asking your technician plenty of questions before selecting a plan can help you to avoid this predicament.

Orkin does have a 100 percent satisfaction guarantee, so if you have any covered pests return between scheduled visits, simply call, and they’ll send a technician out shortly for a follow-up on your property. As long as you are still a customer, Orkin also offers a 30-Day Money Back Guarantee if they are unable to solve your pest problem, which is a unique feature not offered by many pest control companies. 

Is Orkin a scam? 

Orkin is a large, prominent pest control company with an overall positive reputation. Orkin has over 120 years of business experience, and each Orkin specialist receives 160 hours of training before they are ready to go out on their own. 

In addition to this, the company has won multiple awards from both the Training Magazine Top 125 feature and the Food Processing Readers’ Choice Awards. Orkin was also ranked number one by PCT/Syngenta Best-In-Class Customer Service and has a current A+ BBB rating. 

Orkin has been accredited by the Better Business Bureau since 1989, which demonstrates an ongoing positive track record in the marketplace, honest advertising, transparency, and responsiveness to its customers. Many businesses do not stand up to the rigorous, vetted accreditation that the BBB performs before accrediting a business. This accreditation gives Orkin a leg up against competitors in terms of its demonstrated integrity. 

While awards can’t speak for everything, Orkin has won and been given an impressive number of awards and high scores for its customer service and quality pest control service. 

To reassure customers, Orkin also offers a 30-Day Money-Back Guarantee. If you are not 100 percent satisfied with your service, they aren’t happy. If pests return between treatments, the company will happily send an Orkin employee over to touch up your property free of charge. At any time, if a technician is unable to solve your pest problem, they will refund your last Orkin service payment. All of this demonstrates their credibility and commitment to their customers’ happiness. 


Remember that every pest control company has its pros and cons, so it’s unlikely that you’ll love every aspect of a company’s policies and service. However, finding a company with a plan, price point, and service that works for you is an excellent start. 

In conclusion, Orkin has an overall positive reputation and review by most past customers. As a whole, we give Orkin a score of 95.7 out of 100, which is a solid score that speaks for itself.

Reviewed By:
Ed Spicer

Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!

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The Good And The Bad test

  • Treats a large variety of pests.
  • Responds quickly to urgent service requests.
  • Same day and next day appointments are offered if made before 2:00 p.m.
  • Provides a variety of services from emergency services to annual pest plans to preventive services.
  • Free retreatments.
  • Technicians are trained using an extensive award-winning certification program.
  • Specialty treatments, such as termites, can be pricey.
  • Does not cover every state (Not Alaska, South Dakota, or Wyoming)
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Company Details

Customer service: 1 (866) 949-6097
Headquarters: Atlanta, GA
Parent organization: Rollins
Founder: Otto Orkin
Founded: 1901, Walnutport, PA
President: John Wilson orkin.net

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