Western Pest Services Review


Our Overall Rating (4.5)

Company Review

Western Pest Services is one of the oldest and most trusted names in pest extermination. For nearly 100 years, since its founding in 1928, Western Pest has been servicing homes and businesses in New York, Connecticut, New Jersey, and Delaware. The main branch is located at 483 10th Ave, Suite 100, New York, New York 10018. They provide extermination services to hotels, restaurants, homes, apartments, schools, warehouses, stores, and pretty much anywhere else you can think of!

Western is experienced in getting rid of all the typical pests that might invade your home or business, including termites, bed bugs, mosquitos, ants, bees, spiders, cockroaches, ticks, fleas, moths, and rodents. They service both interiors and exteriors using Integrated Pest Management, a practice that mixes both chemical and non-chemical treatments to ensure the best results. By employing a staff that includes quality control, field supervisors, and entomologists, Western Pest is able to provide the latest and most effective treatments for all pest problems.

Every year, Western Pest updates employees with the latest training to ensure that each exterminator is certified and professional. Each product they use is certified by the Environmental Protection Agency as safe for pets and people. Some of the products require time to dry, but most of them are easy to work around and will dry within 30-60 minutes at the most. The Western PurClean disinfectant only takes 10-15 minutes to dry and is considered “practically non-toxic” while still strong enough to fight all the top bacteria in any home or business. Part of their extermination also includes training customers on how to implement safe practices in their homes in order to repel pests from the start.

At Western Pest, customer satisfaction is the top priority. The business guarantees 100% satisfaction or you don’t pay and will come back as often as needed to ensure that the pests are taken care of before taking your money. They also offer free home inspections, and while they don’t provide pricing online, they do promise that the most affordable plan includes three regular yearly visits, termite inspections, and free emergency treatment. If you call before 12pm for any emergency, they promise same-day service, and even if you’re a little later they still promise to be at your home within 24 hours.

Although Yelp features a few poor reviews complaining about late or missed appointments, Western Pest has an overall great rating. With hundreds of five-star reviews, the benefit that stands out the most is its excellent customer service. Employees are hailed as kind, respectful, and responsive. They talk to their customers and answer questions in a friendly manner. Better Business Bureau gives Western Pest an A+ rating for its excellent customer responses.

Overall, Western Pest is a top-notch company with great customer service values. While they may occasionally mess up, they will work hard to make things right, and their 100% satisfaction guarantee will protect you against wasted money.

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Company Pros
  • Free evaluation
  • Great customer service
  • Quality training for exterminators
Company Cons
  • No clear pricing plan
  • Some slow response times
  • Use unfriendly chemical pesticides for treatment
PRICING
CUSTOMER SERVICE
QUALITY OF SERVICE
SPEED OF SERVICE
PEST COVERAGE

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (4.5)
Company Information
Pests Covered
  • Stinging Insects
  • Bed Bugs
  • Termites
  • Ants
  • Fleas
  • Ticks
  • Mice
  • Rats
  • Cockroaches
  • Mosquitoes
Company Details

Date Founded: 1928

Address: 483 10th Ave, Suite 100, New York, New York 10018

Company Ratings
  • BBB Rating
    A+
  • Google Reviews
  • Yelp Reviews
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