Truly Nolen Pest and Termite Control Review

Our Overall Rating (3.6)

Company Review

Truly Nolen Pest and Termite Control was founded in Miami, Florida, in 1938 during the Great Depression. It is a family-owned business that services more than 150,000 customers, and almost 50% of its 1,100 employees are pest professionals.

It has more than 80 locations throughout the United States in several states, including Arizona, Florida, New Mexico, Utah, California, Nevada, and Texas. It also has international branches in over 30 countries worldwide. Truly Nolen offers residential and commercial pest control, insulation, and lawn care services, which demonstrate its broad range of expertise. The company is now headquartered at 8125 Mercury Crt. #140-C, San Diego, CA 92111.

Truly Nolen handles a very broad range of pests. The most common residential pests it deals with are termites, bed bugs, rodents, bees, and wasps, but there it has 22 other insects listed that it is prepared to exterminate. The company also offers lawn care and insulation services.

The commercial services are specifically broken down by type of business, so we recommend visiting the website to see what the company can do for your type of business. The company services hotels and destinations, retail, office buildings and properties, industrial buildings, restaurants, grocery stores, and bakeries. Truly Nolen also offers a specific service called Truly Sanitized that prevents the spread of disease in the workplace.

There are a few distinct factors that stick out about Truly Nolen Pest and Termite Control.

First, it is often recognized for its company cars, which are painted like mice, complete with ears and a tail. Pest control can be a scary and stressful situation, especially for kids. However, Truly strives to be approachable and family-friendly, so if you have children, this could be the company for you.

Second, it offers insulation services that are focused on pest prevention. Its website states that spray-applied foam insulation doesn’t allow for inspecting or treating termite-infested wood, so there is no way to completely stop termites if you have that type of insulation. Truly Nolen’s insulation is created from recycled newsprint and naturally occurring minerals, and it is a lot more eco-friendly than usual insulation. It is also a lot better for keeping termites out.

The company also has a 100% money-back guarantee if you are not satisfied with your service.

Thankfully, Truly Nolen offers free estimates online based on your home’s square footage, your zip code, and your desired tier of service. There are three tiers: the basic tier, the preferred tier, and the premium tier. Each tier includes four standard services per year, unlimited callbacks, assessment to prevent the return of pests, and flexible (monthly or annual) billing. However, different tiers cover different pests, different levels of infestation, and are associated with different price brackets (which are not stated on the website). For the preferred tier and the premium tier, right now you can get $50 off your first service. The preferred tier is currently the most popular among customers.

Truly Nolen claims to prioritize being eco-friendly, as the website says it has “incorporated effectively naturally occurring products into our overall service protocols.” It doesn’t go any further in explaining that aspect of the business, so it is unclear how eco-friendly the products really are. However, the company also claims to have changed its routes, reduced its drive times by increasing customer concentration, and switched to paperless billing to become more eco-friendly. It definitely seems like it’s at least making efforts to become more sustainable.

It is also pet-friendly. Truly Nolen uses an Integrated Pest Management (IPM) system, which was designed to be safe for pets.

Unfortunately, there are a few red flags when it comes to Truly Nolen’s reviews. First, it has an F rating from the BBB because it failed to respond to two complaints filed against the business. While it does have 3 stars on Yelp and 4 stars on Google Reviews, we did notice that the owner wrote back some very unprofessional things in response to negative reviews the company received on Google. Negative reviews cite poor communication and a higher price point than expected, but it seems like there haven’t been many problems as far as the actual pest control is concerned.

Overall, it seems that the company is decent but may have a few issues.

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Company Pros
  • Eco-friendly and pet-friendly
  • Unique insulation service
  • 100% money-back guarantee
Company Cons
  • BBB rating is an F
  • Higher price point than other companies
  • Potential communication issues

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (3.6)
Company Information
Pests Covered
  • Bed Bugs
  • Stinging Insects
  • Termites
  • Ants
  • Fleas
  • Ticks
  • Mice
  • Rats
  • Spiders
  • Cockroaches
  • Mosquitoes
Company Details

Date Founded: 1938

Address: 8125 Mercury Crt. #140-C, San Diego, CA 92111

Company Ratings
  • BBB Rating
  • Google Reviews
  • Yelp Reviews
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