Sierra Pest Control Review
Sierra Pest Control makes its home at 2100 El Rancho Drive in Sparks, Nevada. This locally owned and operated business has been providing both residential and commercial pest control service to the greater Reno, Dayton, Carson City, and Lake Tahoe areas for the last 38 years. The company also has regional offices located within a 4,000 square mile sector of Northeastern Nevada, including the Minden/Gardnerville, Pyramid Lake, and Lovelock regions.
In addition to treating for ants, carpet beetles, wasps, box elder bugs, cockroaches, spiders, termites, and more, Sierra Pest focuses on fruit and shade tree spraying, dormant oil treatments, and systemic root care to help trees thrive in the dry Nevada climate. For people with rodent issues, it offers baiting and exclusion services for mice, moles, voles, squirrels, chipmunks, and other small wildlife.
What jumps out about Sierra Pest is that it has no pest control service contracts.
The owners believe that their team’s work should speak for itself. That’s why they created a service standard that allows any job to be discounted at any time if doing so seems warranted. The goal of this policy is to give each and every client the same high standards of care, and ensure quick follow-up when problems arise.
This focus on quality seems to be working because the majority of customers give Sierra Pest high ratings for speed of service, professionalism, pricing, and thorough pest and rodent control treatments that solve the issues. In particular, the technicians receive positive marks for great customer service and know-how. People really appreciate that they go above and beyond to treat all nooks and crannies, as well as follow up to ensure that the problem is solved.
The Sparks location is also accredited with the Better Business Bureau and has an A+ rating.
On the flip side, approximately one in five people who reviewed Sierra Pest had a negative experience, either in regard to scheduling mishaps, office communications, or billing disputes. The issues seem to arise from disorganization at the store rather than from the technicians’ quality of work or professionalism. Customers were particularly frustrated by missed, late, or incorrectly scheduled appointments, and a lack of ability to reach the office staff to discuss billing, reports, and follow-up service questions.
Nevertheless, Sierra Pest’s pricing is generally seen as very reasonable, and many customers appreciate that the company doesn’t tie them into restrictive monthly or quarterly contracts. Guarantees are offered and vary by service, with most pest control work warrantied for 30 days. There’s also a $10 discount offered on any service just for mentioning the website, and convenient online bill pay.
A few customers did mention that they were misquoted, or thought the price was slightly higher than they expected.
One of the biggest benefits of using Sierra Pest is that the company prides itself on its safety record, boasting that it hasn’t received one safety-related complaint in its entire 38 years of business. All of its products are environmentally friendly and approved by the EPA, so they won’t harm your children, pets, or other family members.
All in all, Sierra Pest is a solid, dependable, and budget-friendly pest control company that’s locally owned and operated to service Northeastern Nevada. Many customers are very pleased with the technicians’ quick, professional service and their ability to put pest issues to rest. Some say that the office staff’s organization levels leave much to be desired. The company does offer environmentally-friendly products, has a strong track record with customer safety, and does not tie customers into any monthly, quarterly, or annual service contracts.
- Environmentally-friendly products and a strong focus on safety
- Quality service without contracts, so you can discontinue at any time
- Technicians are knowledgeable, friendly, and do thorough work to solve pest issues
- Some problems with timely office communication, administrative follow-through, and scheduling of correct appointment times
- No mention of free estimates and guarantees are limited to 30 days for most pest control services
- Limited service area in Northeastern Nevada
Date founded: 1980
Address: P.O. Box 2091 Sparks NV. 89432
- BBB RatingA+
- Google Reviews
- Yelp Reviews
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