Pointe Pest Control Review


Our Overall Rating (3.4)

Company Review

Pointe Pest Control is an independent pest control company in the Pacific Northwest. In 2006, Jacob Borg, an Inland NW resident, started the company in Spokane, Washington. Today, there are multiple successful locations throughout Idaho, Oregon, and Washington.

The Salem office is located at 3530 Liberty Road South, Suite F, Salem, Oregon 97302. The main mailing address is 1324 North Liberty Lake Road, #226, Liberty Lake, Washington 99019.

Committed to the highest level of customer satisfaction, the company services Coeur D’Alene, Lewiston, Moscow, Post Falls, Priest River, and Sandpoint in Idaho. The Oregon territory includes Albany, Ashland, Bend, Corvallis, Eugene, Grants Pass, Hermiston, Hood River, Medford, Pendleton, Portland, Redmond, Roseburg, Salem, and The Dalles. In Washington, service areas include Clarkston, Cle Elum, Ellensburg, Kennewick, Leavenworth, Longview, Moses Lake, Pasco, Pullman, Richland, Spokane, Spokane Valley, Tri-Cities, Vancouver, Walla Walla, Wenatchee, and Yakima.

An impressive group of experienced technicians services both residential and commercial properties. They are trained in general pest control, bed bug remediation, carpenter ant control, termite service, and rodent extermination.

Pointe Pest Control believes in getting to the root of the problem before an infestation takes over. Its general pest control program works year-round to eliminate ants, spiders, wasps, and other local pests. Both the interior and exterior of the property receive treatment, and hives, nests, and webs get expertly removed.

Its rodent service is second to none. Technicians complete an inspection of the property, looking for entry points. Once found, they secure the areas so the rodents can’t bite through. They also help property owners find ways to make their home or office space less appealing to rats and mice.

What makes this company stand out from the rest is its unique approach to bed bugs. After a thorough inspection, its certified bed bug exterminators utilize the most current technologies. Several methods they use to eradicate an infestation include heat treatments, liquid applications, and my favorite, the one-of-a-kind “On-Pointe” K9 inspection. Dog’s noses are a million times more sensitive than a human’s. They can sniff out 96 percent of invasive insects. The specially trained canine units can instantly recognize the smell of bed bugs, accurately leading the technician to the trouble spot.

Pointe Pest Control offers free inspections. An estimate is provided to the customer before any services begin. There are a handful of online reviews that complain about billing practices, unwanted solicitation of products, and being overcharged for services. Some customers complain of being unable to cancel their contracts, while others say it is impossible to get in touch with someone that can help them solve their problems. The customer service department is quick to respond to online complaints, which shows they are trying to make things right with both potential and existing customers.

Pointe Pest Control is a proud member of the communities it serves. The company offers an annual scholarship to graduating high school students, and it also conducts an annual charitable bed bug treatment program.

It prides itself on putting customers at ease with its problem-solving techniques and expert service programs. It even provides an online Pest Library so customers can learn more about the issues they are experiencing. The professional technicians are not only friendly and helpful but well-trained and experienced as well.

This growing company covers a large territory but has a fleet of skilled and professional technicians that are working hard to eradicate pest problems throughout the Pacific Northwest. The company has its fair share of online complaints, but this may be a symptom of covering such a vast area of the country. All in all, I have found Pointe Pest Control to be reputable and knowledgeable in its pest control practices.

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Company Pros
  • Courteous and knowledgeable technicians
  • Thorough inspection of property
  • "On-Pointe" K9 inspections
Company Cons
  • Discrepancies in pricing/billing
  • Unwanted solicitation of services
  • Problems with appointment scheduling
PRICING
CUSTOMER SERVICE
QUALITY OF SERVICE
SPEED OF SERVICE
PEST COVERAGE

Reviewed By:
Ed Spicer
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (3.4)
Company Information
Pests Covered
  • Bed Bugs
  • Stinging Insects
  • Termites
  • Ants
  • Mice
  • Rats
  • Spiders
Company Details

Date Founded: 2006

Address: 1324 North Liberty Lake Road, #226, Liberty Lake, Washington 99019

Company Ratings
  • BBB Rating
    A+
  • Google Reviews
  • Yelp Reviews
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