Pinnacle Pest Control Review


Our Overall Rating (4.2)

Company Review

Founded by Jim Lopez in 1998, Pinnacle Pest control now has four locations in the greater Sacramento area (Downtown Sacramento, Concord, Roseville, and Stockton). Pinnacle serves just about anywhere in Sacramento and the surrounding suburbs. It also provides coverage along the I-5 and I-680 corridors (as far north as Loomis all the way down to San Ramon). The company can treat both homes and businesses. 

Pinnacle exterminates the most common indoor and outdoor pests found in Sacramento. This includes ants, bed bugs, cockroaches, beetles, earwigs, fleas, mice, rats, silverfish, spiders, wasps, and termites. It offers a two-year guarantee on rodent control, although the fine print isn’t accessible on its website. Pinnacle offers custom plans based on the target pests. Some pests can be exterminated in one visit, while others require bi-monthly visits. Customer reviews report satisfaction with being able to create custom plans based on customer needs and budgets. 

This company practices Integrated Pest Management (IPM). Instead of just blasting pesticides everywhere, IPM focuses on the cause of pest infestations. In the long run, Integrated Pest Management is more cost-effective, provides better control, and is safer. Pinnacle will analyze your property to see where the pests are breeding and entering the building, such as gaps in doors or openings in AC lines. Its technicians will share their professional expertise on other things you can do to minimize the risk of future infestations. If needed, Pinnacle can do repairs on your home to keep pests out, or it can recommend other contractors. Many reviews praise Pinnacle for its knowledgeable and insightful technicians. Another nice touch is that Pinnacle will remove any spider webs within reach of the technician.

There are hundreds of reviews declaring that Pinnacle offered an affordable cost when compared to other companies. The downside with low cost and great service is timeliness. Pinnacle does not offer same-day or next-day appointments except in emergency situations. A year ago, a client got same-day service after their toddler was bitten by a black widow. There are several complaints that Pinnacle was not quick enough in treating their bed bug infestation.

Pinnacle meets all certification and licensing requirements. It is compliant with regulations established by the Environmental Protection Agency, the State of California, and municipal regulations. Several of its routine services are inherently green and very safe for consumers. Bed bugs are treated with heat blasting, and dry wood termites are treated with orange oil. Green options are available on request regardless of the target pest, and sometimes this is less expensive than traditional methods. 

By and large, Pinnacle has very positive online reviews. The few complaints it does have are related to timeliness. Specifically, customers have complained about having to wait too long for bed bug treatments. Pinnacle does listen to its customers. CEO Jim Lopez takes online reviews seriously and often replies to both negative and positive feedback.

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Company Pros
  • Excellent technicians and services
  • Affordable cost
  • Values safety and eco-friendly practices
Company Cons
  • Next-day appointments are rare
  • Shortage of bed bug technicians
PRICING
CUSTOMER SERVICE
QUALITY OF SERVICE
SPEED OF SERVICE
PEST COVERAGE

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (4.2)
Company Information
Pests Covered
  • Bed Bugs
  • Stinging Insects
  • Termites
  • Ants
  • Mice
  • Rats
  • Spiders
  • Cockroaches
Company Details

Date founded: 1998

Address: 600 Broadway, STE C Sacramento, CA 95818

Company Ratings
  • BBB Rating
    A+
  • Google Reviews
  • Yelp Reviews
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