Official Pest Prevention Review
Official Pest Prevention is a family-owned pest control company celebrating 20 years of service. After opening in January 2000 20 years ago, the company has since served more than 100,000 customers throughout Sacramento and Fresno, California.
Although headquarters are located at 10139 Iron Rock Way, Elk Grove, CA, the company services homes within a 60-mile radius. Cities within the service radius include Brentwood, Laguna, Sacramento, and Citrus Heights, to name a few.
Official Pest Prevention provides a variety of services for both residential and commercial properties. Official’s wide range of services includes wildlife and rodent control, bed bug services, and insect control for ants, wasps, spiders, and more.
In addition to traditional services, the company also offers long-term services such as termite control and unique services such as pigeon control.
As far as companies go, Official Pest Prevention offers a few unique features.
The first is flexible, customizable programs with 24-hour service. Most companies have fixed programs so homeowners often have to pay for services they may not need. It also can be difficult to get a specialist to your home as soon as you find a problem, but with 24-hour service, Official Pest Prevention employees can help you no matter the time.
The next is the quality control system that the company employs. After servicing your home or business, the company checks back in to ensure the quality of work. If you’re not satisfied, Official Pest Prevention will work with you until you are.
Although the company started with just four full-time employees, it now has more than 100 and a fleet of 75 vehicles. All technicians are licensed and trained in the latest application combinations and techniques.
They also are trained to check in with a home or business owner before and after each visit to ask about your concerns.
With all these perks, I’m sure you’re asking, “What’s the ‘but?'” And there is one.
Although many customers say initial service from the company is great, it is difficult to get follow-up service. Homeowners say their first treatment deserves a 5-star rating, but afterward, there is poor communication and a lack of follow up from employees.
If you’re looking for an ongoing pest service partnership, Official Pest Prevention may not be the best choice.
Other homeowners say that you cannot cancel services if you move. Instead, you are locked into a year of services, and services automatically renew unless you cancel yourself so you have to be on top of your start and end dates.
The company is approved by HomeAdvisor and has an A rating from the Better Business Bureau. It has a three-star rating on Yelp out of 134 reviews and a 4.8-star Google rating out of 1,810 reviews. It also regularly performs quality control management, so you can be sure any complaints will be addressed.
As far as pricing, the company doesn’t list full prices but says it’s competitive and affordable compared to other pest control services in the area. Homeowners can request a free estimate online, over the phone, or even through text message, so they know the price of service before having an employee come to their home.
The company also strives to use eco-friendly products that are as safe as possible for pets. Of course, it is still important to speak with technicians prior to their visit.
Overall, the company offers some unique services that you may not be able to get with other pest control companies. However, if you’re looking for a longtime partner, it may be best to look elsewhere.
- 24-hour service
- Online and over the phone estimates
- Quality control management
- Difficult to get follow-up service
- Inflexible contracts
- Non-transparent pricing
- Bed Bugs
- Stinging Insects
Date founded: 2000
Address: 10139 Iron Rock Way, Elk Grove, CA
- BBB RatingA
- Google Reviews
- Yelp Reviews
with Other Pest Control Companies