MasterTech Pest Solutions Review


Our Overall Rating (3.8)

Company Review

MasterTech Pest Solutions is one of the best, full-service, pest and wildlife control companies in the Phoenix area in Arizona since opening its doors for business in 2013. It operates around the entire Valley of the Sun area, including Glendale, Scottsdale, and Tempe, with its office conveniently located at 2501 W Behrend Drive,Suite 61, Phoenix, Arizona 85027.

Its residential and commercial service deal with pests such as termites, bed bugs, bees, mosquitos, roaches, and rodents. Its wildlife control service handles animals like bats, raccoons, and birds. 

Customers love the way MasterTech offers a service that goes far beyond what was paid. For instance, a technician will come over after two weeks to respray without any further charges. Another customer paid for a rat droppings clean-up service. The technician not only did that, but he also made a property inspection and sealed rodent entry points free of charge.  

According to customer reviews from four to seven years ago, the company’s technicians will mostly show up on time as scheduled. Before a respray, customer care will call a day before to confirm the appointment. MasterTech will even email you a pdf report of the work done.

MasterTech technicians are knowledgeable and polite, often going out of their way to educate customers on pests. A technician advised a customer not to worry because a roach they saw was just a sewer bug. In several other instances, technicians went in-depth explaining to customers the different kinds of ants and scorpions. Additionally, customers appreciate the technician’s efforts to explain every step of their working process. It’s no wonder then that MasterTech Pest Solutions has 4.8 stars on Google reviews and 4 stars on Yelp.

Not all reviews are positive, however. Despite MasterTech Pest Solutions saying it does not offer contracts, several customers complained about its contract service. One customer said they were on a $500 service contract from four years ago, but MasterTech Pest Solutions did not make any follow-up services. Two other customers mention that technicians did not show up after setting up several appointments. When the technicians eventually applied the treatment, it did not work in both instances. 

However, its customers love the reasonable fees it charges. One customer said it charged him $99 for its service, while another got a $95 charge for its termite service. It also offers free inspections. To prevent complaints about contracts and sign-up fees, it has no-contract service. The technicians will show up at your place, do a job, and you pay for that service. 

MasterTech Pest Solutions uses eco-friendly means of pest control, including baits, chemical spraying, and traps. Customers appreciate that the company uses pet and human-friendly products. One customer notes that technicians sprayed around her and her kids without any problems.

If you’re facing a pest problem at your workplace or home around Phoenix, MasterTech Pest Solutions offers a thorough and reasonably-priced service from its well-informed technicians. One thing to note is that it merged with Action Termite and Pest Control (AT&PC). Beware of its problematic contract service and a few complaints about missed appointments and ineffective treatments.

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Company Pros
  • Professional and knowledgeable technicians
  • Reasonably priced
  • Service goes over and above what you pay for
Company Cons
  • Lacklustre contract service
  • Missed appointments with no apology calls
  • Sometimes the treatment doesn't work
PRICING
CUSTOMER SERVICE
QUALITY OF SERVICE
SPEED OF SERVICE
PEST COVERAGE

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (3.8)
Company Information
Pests Covered
  • Bed Bugs
  • Stinging Insects
  • Termites
  • Mice
  • Rats
  • Wildlife
  • Cockroaches
  • Mosquitoes
Company Details

Date founded: 2013

Address: 2501 W Behrend Drive,Suite 61, Phoenix, Arizona 85027

Company Ratings
  • BBB Rating
    NR
  • Google Reviews
  • Yelp Reviews
Service Areas
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