Lake Norman Pest Control Mooresville Review


Our Overall Rating (5)

Company Review

Since its founding as a husband and wife family-owned business in 1981, Lake Norman Pest Control has risen to become one of North Carolina’s top exterminating companies. After the Normans retirement in 2011, they agreed to merge the company with Go-Forth Pest & Lawn, owned by their longtime friends the Hazelwood family, who’ve been operating in the area since 1959.

Lake Norman’s main office is at 552 Williamson Rd. in Mooresville, and they serve the surrounding communities of Concord, Cornelius, Davidson, Denver, Huntersville, Statesville, and Troutman, while the Go-Forth locations serve over 25 cities and towns in Greensboro, Winston-Salem, and Charlotte areas. The company’s six values of consistency, professionalism, grit, ownership, growth, and love of serving are reflected in the fact that their regional manager is North Carolina’s only two-time Pest Technician of the Year.

If you’re looking for the most comprehensive line of services in a pest control company, Lake Norman is a great choice. Not only do they provide commercial and residential ant, mosquito, wasp, hornet, bee, spider, termite, bed bug, flea, and tick prevention for indoor and lawn spaces, they also specialize in custom-tailoring their outdoor service for each soil, grass, and regional climate type.

Three unique offerings jumped out at me with Lake Norman Pest Control. First, they offer same-day service on an as-needed basis. Next, they are trained to install a specialized line of insulation into your home or business that’s manufactured to help reduce pest infestations. Third, they provide some festive fun for the community with their professional, fully insured seasonal holiday lights installation service.

If this all sounds good to you so far, it only gets better from here. Those who’ve used the service report that the technicians are kind, courteous, highly knowledgeable, on-time, go above and beyond to solve problems, and take care of their pest issues. Technicians provide multi-level treatments at every visit, including traps, indoor and outdoor sprays, removing dirt and cobwebs, and even clearing off your porch of debris. This superior service level is also reflected in the company’s A+ rating from the BBB.

In fact, finding a poor customer rating for Lake Norman was like finding a needle in a haystack. Even with the very few customers who had negative experiences, Lake Norman offered to make it right and did refund their money when applicable. The overwhelming response from customers is that management, office staff, technicians, and owners all work together beautifully to ensure that every single customer is taken care of.

Their pricing is very competitive and includes free estimates on every service, built-in pest control and lawn service plan discounts, online coupons, and even an online “pest library” that gives you do-it-yourself prevention tips. They do have a moderate initial startup fee for all their plans.

Each service plan comes with a guarantee that includes free treatments in between regularly scheduled visits. With termite services, the company offers a retreatment warranty and a damage control warranty for qualifying homes.

One of the most unique pet-friendly options in the business is Lake Norman’s dog bed bug inspection, which they’ll include when they come out for your quote to help you ensure your canine companions are pest-free as well. They also offer bi-monthly ‘Botanical Essentials’ pest control and lawn service plans that are child, pet, and environmentally safe.

While it’s rare to find a team of people with a passion for pest control and next-level customer service, plus the business model to excel at both, the vast majority of customers agree that Lake Norman Pest Control has found the secret formula to do just that. Whether you need to clear out an infestation of bugs, are looking for innovative insulation, would like regular lawn and garden service, need wildlife control, or would just like to enjoy some bright holiday lights, the company delivers stellar quality and service, with only a rare “speed bump” when it comes to quick turnaround times.

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Company Pros
  • One of the most well-organized and structured pest companies you'll find, with a wide array of traditional and green pest control services available
  • Same day service and multiple service plan options
  • Next-level customer service that combines elite level follow-through, quality of work, customer care, and speed of service
Company Cons
  • They aren't in all U.S. states to offer their stellar service nationwide
  • Some minimal issues with delivering same-day service 100% of the time
  • Could rebrand as same day or next day service to better represent the availability
PRICING
CUSTOMER SERVICE
QUALITY OF SERVICE
SPEED OF SERVICE
PEST COVERAGE

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (5)
Company Information
Pests Covered
  • Bed Bugs
  • Mosquitoes
  • Cockroaches
  • Crickets
  • Spiders
  • Ticks
  • Stink Bugs
  • Termites
  • Stinging Insects
  • Fleas
Company Details

Date Founded: 1981

Address: 552 Williamson Rd, Mooresville, NC 28117

Company Ratings
  • BBB Rating
    A+
  • Google Reviews
  • Yelp Reviews
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