Killroy Pest Control Review

Our Overall Rating (3.8)

Company Review

First established in 1956 as a Bay Area native, Killroy Pest Control has grown into a small but mighty family-owned business that has serviced over 10,000 homes, schools, and businesses. It now offers South San Francisco Bay, the Tri-Valley area, and Santa Cruz County a team of 30 employees with 350 years of combined industry experience, all of whom operate out of its main office at 1175 Dell Avenue in Campbell. 

Killroy’s name is a sly take on the World War II slogan “Kilroy was here” that was popular among European theater pilots, with just an extra “l” added to denote that the company takes care of all its community’s pest control issues. Indeed, its services are extensive and include commercial flea and tick, wasp, bee, and termite control, plus plant and tree pest control and mice removal. Residential options include all the commercial offerings plus bed bug and lawn and garden treatment.

Not one but two select services help Killroy stand out from the pest control pack. First, for 25 years they’ve operated a separate “Sensitive Solutions” division that was the first natural pest control solution offered in the Bay Area. It provides an innovative pesticide-free and eco-friendly alternative for people with health concerns, chemical allergies, organic gardens, or outdoor stocked ponds. The treatment is gentle on people, pets, fruits, and vegetables, yet still tough enough to take care of both garden and indoor pests.

Second, the company now offers a disinfecting service to help cut down on surface pathogens in your home or business. Dubbed “Killroy Clean,” this leading-edge spraying service uses a botanical disinfectant approved by the EPA that kills 99.9% of bacteria, viruses, and other germs. It has the governing body’s lowest toxicity rating of “N” that’s deemed safe for use even on food.

Killroy has a BBB rating of A+ and Angie’s List rating of A. Many customers who rate the company’s customer service, professionalism, technician knowledge, and ability to solve a pest control problem as excellent. There’s also a lot of positive feedback on its eco-friendly program, with the predominant sentiment being that people view it as a bonus to the rest of the company’s great features and services.

On the flip side, there are definitely a number of customers who have used the service for years and now give Killroy low ratings for disorganization, missed appointments, misquotes, lack of honesty, office, and technician unprofessionalism, and lack of follow-through. Some new customers have had the same experiences. The transition from first to second-generational family ownership of the business is sometimes cited by people as the point when things took a turn for the worse.

In general, Killroy seems to either get it really right (the majority of the time) or really wrong (a fair amount of time).

In terms of pricing, there are no free inspections but many customers mention that Killroy is quite affordable. There is a first-time customer coupon for $30 off a pest control service, plus a Referral Program that offers a $25 Starbucks card for each successful signup. You can also receive $25 off a first-time home termite inspection for up to 2,000 square feet of space. 

Killroy also has a 60-day guarantee on most services, although it does not extend to damage caused by rodents or insects. Nevertheless, the company offers a very flexible array of service plans without any yearly contract commitments required, including monthly, bimonthly, quarterly, semiannually, or even “as needed”. Convenient online payment is also available.

Challenges of working with Killroy Pest Control to solve your pest and rodent issues include some lack of organization, professionalism, follow-through, and honesty from both office staff and technicians. It is a beneficial service to use if you need flexible service plans and a well-developed and time-tested eco-friendly pest provider, or if you’re interested in having on-site botanical disinfecting.  

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Company Pros
  • Eco-friendly “Sensitive Solutions” pest control option and flexible service plans
  • Botanical disinfecting spray service to cut out 99.9% of surface pathogens
  • Referral program and first-time customer pest control coupon
Company Cons
  • Misquotes and missed appointments
  • Office staff and technicians alike can be unprofessional
  • No free estimates

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (3.8)
Company Information
Pests Covered
  • Bed Bugs
  • Stinging Insects
  • Termites
  • Fleas
  • Ticks
  • Mice
Company Details

Date Founded: 1956

Address: 1175 Dell Avenue in Campbell

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