Insight Pest Solutions Review


Our Overall Rating (2.8)

Company Review

Insight Pest Solutions was established in 2010 by Adam Villareal, who has 30 years of industry experience. There are 19 offices across the country, employing more than 100 full-time technicians.

The main office is at 7099 Huntley Road, Suite 102, Columbus, Ohio 43229. There are other branches in Florida, Colorado, Idaho, Indianapolis, Massachusetts, North Carolina, Oklahoma, Tennessee, Virginia, Washington, Wisconsin, and Ottawa, Canada.

Technicians receive individualized training to understand the biology and behavior of pest species. This helps them not only diagnose problems efficiently but offer pest prevention advice to their customers. They are experts at Integrated Pest Management and guarantee control of pests that include ants, wasps, spiders, and cockroaches. Insight considers mosquitoes, fleas, ticks, fire ants, bed bugs, stink bugs, and rodents to be part of their add-on programs. Treatment and monitoring of termites as well as moisture control and remediation are also offered.

I like the approach Insight Pest Solutions takes to correct, deter, and prevent pests from disturbing daily activities.

Technicians don’t soak the house with excessive toxic chemicals but instead minimize product usage. The exterior of the property is treated at every visit to create a protective barrier. Lawn-safe granules are spread in the yard to stop pests from entering the home. A perimeter liquid application is also used to seal all potential entry points around the foundation. A natural residual product is used on windows, doors, and eaves, and rodent entry points are closed. Spot treatment is also available at no additional charge. 

Interior services are available by request, sealing cracks and crevices to target hiding spots. A water-based product is used in moderation to create an indoor residual, without compromising safety. Customers receive a statement of work performed, helping them prevent future pest activity.

Insight Pest Solutions receives a 4.3 out of 5-star Google rating but Yelp only gives them 3 stars. Most customers are satisfied, but there are a lot of recent reviews on Yelp complaining about the quality of service. The biggest issues are with billing concerns and aggressive sales tactics. A lot of past customers also complain of ineffective products, saying, “the reason their products are safe for kids and pets is that they don’t work!” There is supposed to be a money-back guarantee, but many customers state this isn’t true, and they instead incur exorbitant cancellation fees. 

The large company may have gotten too big to meet the needs of the community. They appear to be cutting corners, leaving inadequate results. Their aggressive sales tactics and complicated contracts are frustrating for many people. The negative reviews are starting to outweigh the positive results experienced by loyal customers.

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Company Pros
  • Don't use an excessive amount of toxic chemicals
  • Use of environmentally friendly products
  • Knowledgeable and professional technicians
Company Cons
  • Aggressive sales tactics
  • Problems with billing and cancellation fees
  • Ineffective treatments
PRICING
CUSTOMER SERVICE
QUALITY OF SERVICE
SPEED OF SERVICE
PEST COVERAGE

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (2.8)
Company Information
Pests Covered
  • Ants
  • Spiders
  • Cockroaches
  • Termites
  • Mosquitoes
  • Fleas
  • Ticks
  • Bed Bugs
  • Stinging Insects
  • Stink Bugs
  • Mice
  • Rats
Company Details

Date founded:  2010             

Address:  7099 Huntley Road, Suite 102, Columbus, Ohio 43229

Company Ratings
  • BBB Rating
    A+
  • Google Reviews
  • Yelp Reviews
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