Craig & Sons Termite & Pest Control, Inc. Review

Our Overall Rating (4.2)

Company Review

Since 1991, Craig & Sons Termite & Pest Control, Inc. has been a leading provider of quality termite and pest control in the Inland Empire.

The business is locally owned and operated. Staffed with 23 local employees, the owner, Craig Swanston, has more than 50 years of experience in the pest control industry. Working with his sons, he believes the success of his business relates to their willingness to stand behind their employees and the services they perform.

Offices are located at 481 Business Center Court, Redlands, CA 92373. There is another branch located in Riverside to service the Southern California region.

Craig & Sons can quickly locate, target, and remove ants, bed bugs, fleas, mosquitoes, termites, ticks/mites, cockroaches, spiders, termites, wasps, and rodents. They specialize in bird removal, pest proofing, crawl space and attic services, bee removal, eco/green cleaning, and wildlife control. They will also promptly perform escrow inspections.

I was particularly impressed by several unique services offered by Craig & Sons.

They are one of the few pest control companies in the area that offer agricultural services. Tree-killing insects and crop-destroying swarmers are unfortunately a common occurrence in the Inland Empire. The State of California heavily regulates the use of pesticides and any other aggressive means of treatment. The specialized technicians at Craig & Sons receive continual training, keeping up to date on the most effective treatment plans. Providing a healthy growing environment for their customers is what matters most.

Another service that isn’t provided by many is bat removal. Brown bats are common in Southern California. They typically seek refuge in dark spaces such as attics and barns. Their colonies can become as large as 800 bats, creating a nuisance for any home or business. These disease-carrying animals can cause a serious threat if not eradicated. The trained experts at Craig & Sons respond quickly to remove the bats safely from the premises.

Gophers can wreak havoc on a lawn, causing damage to driveways and sidewalks. To help homeowners reclaim their yards, Craig & Sons trained technicians utilize an industry-leading Gopher X extermination machine. There is no need for toxic chemicals, and it is the most effective and cost-efficient method used in the country. In addition to gophers, it can get rid of burrowing rodents such as ground squirrels, moles, voles, rats, and prairie dogs. Humans and pets remain safe, without the need for traps or dangerous explosions.

Licensed in California, all technicians routinely participate in educational courses to stay on top of the latest trends in pest control. They are all licensed and certified for their specific specialty. The company receives an A+ rating from the Better Business Bureau and gets a 4 out of 5 stars in local Yelp reviews. The goal of the company is to provide excellent customer service while providing the least invasive best-in-industry pest control solutions.

They believe in letting customers decide which remedy is best suited for their lifestyle. A one-time treatment plan or recurring solutions are available to fit any budget. To meet the needs of a customer’s busy lifestyle, they offer fast scheduling and accept online payments.

One reviewer was quick to point out that they felt comfortable leaving the technician on their own to spray without having to “babysit” them. Technicians use the latest advances in technology to make sure they are using environmentally friendly solutions whenever possible. Another reviewer mentioned how appreciative they were of the techs treating their dogs like their own, even leaving treats for them. One customer, in particular, loved the personal note left by her technician that said, “Have a great day! Don’t let anything ‘bug’ you too much.”

Everyone at Craig & Sons is taking vital steps to protect their customers and employees during the COVID-19 pandemic. Before entering a property, technicians put on gloves, masks, safety glasses, and shoe coverings.

Craig & Sons Termite & Pest Control, Inc. is a business you can rely on with years of industry experience. Their courteous technicians educate their customers on needed services and treatments. They offer a safe environment and utilize the latest technology to get the job done. The company has genuine respect for their community and the customers and employees that live in it. They work hard every day to provide the best service they can, and the countless positive reviews reflect their efforts.

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Company Pros
  • Go above and beyond to ensure customer satisfaction
  • Knowledgeable, professional technicians
  • Use of Gopher X extermination machine
Company Cons
  • Hard to schedule appointments
  • Don't fully resolve infestations
  • Discrepancies with termite inspections

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (4.2)
Company Information
Pests Covered
  • Ants
  • Bed Bugs
  • Fleas
  • Mosquitoes
  • Cockroaches
  • Spiders
  • Termites
  • Ticks
  • Mites
  • Wildlife
Company Details

Date founded: 1991

Address: 481 Business Center Court, Redlands, CA 92373

Company Ratings
  • BBB Rating
  • Google Reviews
  • Yelp Reviews
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