City Wide Pest Control Review


Our Overall Rating (4.4)

Company Review

City Wide Pest Control is a family-owned and operated pest control company that began in 1986. It values creating safer and healthier living spaces for all of its customers. With its headquarters at 22405 N 18th Dr, Phoenix, AZ, this company services all of Maricopa County. 

The services these communities receive include all the basic pests plus a few extras; including termites, bees, ants, bed bugs, pigeons, ticks, fleas, rodents, scorpions, spiders, and mosquitoes. City Wide also gives helpful information regarding each of the pests it treats. 

One stand out factor for these treatments is the policy on termites. Not only does City Wide prioritize its customer’s problems, but it also offers long, and highly adaptive warranties. The length of its termite warranty is five years. Plus, this business doesn’t make its client’s sign contracts; this isn’t a typical practice, which makes for a good deal.

Speaking of deals, the one consistent rating across all positive and negative reviews is the affordability of City Wide. Even those who weren’t impressed with the service stated the price was a reason to stay. Another client said they tried to find an alternative company and found the competition lacking. The website for this business even has an entire page dedicated to deals for all manner of its services. 

Not only does this business give great rates, but it also provides eco-friendly options. Integrated Pest Management is a term that is thrown around by a number of other pest companies; it is the practice of prioritizing all non-chemical methods of pest control possible. This means that it will attempt all other tactics to prevent pests from entering your home before using pesticides. This keeps the environment cleaner and safer for pets and children. Plus even when it does have to use products, City Wide treats with fast-drying water-based products. 

While many customers praise City Wide for its friendly and knowledgeable technicians, there are some complaints. These clients experienced what they deemed to be ineffective services. While it is true that scorpions are more challenging to control, good communication also seems to be a weak point with this business. Scheduling is a problem that plagues more than just this company, but it still causes a lack of trust with new or even loyal clients. 

Overall, City Wide offers reasonable prices and outstanding warranties, but there are other factors to consider. The dissatisfaction of some clients regarding particular bugs not going away could be due to a lack of transparency. It’s always better to be transparent, even when it requires letting customers know about the elusive nature of scorpions. As for scheduling, any route based business is likely to suffer in this area. So the bad reviews, in this case, are not a reason to avoid this company.

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Company Pros
  • Affordable service
  • Knowledgeable and friendly technicians
Company Cons
  • Scheduling inconsistencies
  • Ineffective communication on what to expect with certain pests
PRICING
CUSTOMER SERVICE
QUALITY OF SERVICE
SPEED OF SERVICE
PEST COVERAGE

Reviewed By:
Ed Spicer
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (4.4)
Company Information
Pests Covered
  • Termites
  • Stinging Insects
  • Ants
  • Bed Bugs
  • Ticks
  • Fleas
  • Rats
  • Mice
  • Spiders
  • Mosquitoes
Company Details

Date founded: 1986

Address: 22405 N 18th Dr, Phoenix, AZ 85027

Company Ratings
  • BBB Rating
    B-
  • Google Reviews
  • Yelp Reviews
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