Certified Termite and Pest Control Review

Company Review

For over 40 years, Certified Termite and Pest Control has made it a goal to build long term relationships with customers in the Dallas and Fort Worth areas. Located at 4318 Sunbelt Drive, Addison, TX 75001, the business is committed to ridding both homes, businesses and rental properties from nuisances like termites, bed bugs, ants, fleas, bees, roaches, rodents and mosquitoes. The company also specializes in removing wildlife like bats and birds.

Certified Termite and Pest Control offers several packages for its customers. Some of these service options include contracts for monthly and quarterly treatments. The monthly mosquito treatment plan is around $75 a month and the termite treatment plan is closer to $90 a month. In order to receive a specialized treatment plan, Certified Termite and Pest Control offers a free inspection to provide a recommended treatment plan, unique to your personal needs. Every plan comes with a 100% satisfaction guarantee as well as free retreatment visits as needed.

Certified Termite and Pest Control does not offer any information on the business website about pet, child or environmentally safe products. 

With Yelp and Google ratings of 4 and 4.3 respectively, the business certainly meets the needs of its clients. Customers express gratitude for the company’s quick response time, citing that the technicians often make same-day appointments. Customers also appreciate that technicians are trustworthy and reliable, both qualities that can be hard to find in the industry. 

With an A+ from the Better Business Bureau and a list of resolved issues, it is clear that Certified Termite and Pest Control goes above and beyond to build a positive relationship with every client. There were a couple of issues involving billing and communication problems, and although they may not have been at fault, the company waived fees in order to maintain those relationships. This speaks volumes about how far they are willing to go to remain in good standing with their customers.

Although the business has an outstanding reputation for customer care, there were several negative reviews about the third party call center that was used after hours. Most of the billing and communication issues were caused by call center messages being misunderstood or not being delivered to the company. Certified Termite and Pest Control quickly apologizes and refunds the customer to rectify any situation.

Overall, Certified Termite and Pest Control provides a variety of services and excellent customer care, but avoid communication problems by calling during business hours.