Bugman Pest Elimination Review

Our Overall Rating (4.4)

Company Review

Bugman Pest Elimination is a family-owned and operated business that has been serving the Rochester, New York area for nearly 30 years. Based in Henrietta, Bugman has grown to offer its services throughout Monroe County, along with parts of Wayne, Ontario, Livingston, Orleans, and Genesee counties. President and CEO Donnie Williams started the business following a brief “attempt at retirement.” He worked in the field while training his own technicians and building the business. Today, Bugman technicians are available weekdays and Saturdays to accommodate its customer’s needs. The business also offers emergency services for which it has received many positive reviews.

Each customer, be it residential or commercial, receives an initial evaluation to understand what pests to treat for and how often. From small household ants to carpenter ants, bees to fleas, or houseflies, silverfish, roaches, or pantry bugs, Bugman can handle almost any insect as well as rodents and birds. Based on the infestation level, technicians may reassess any situation and recommend whether more or less often services are needed.

Bugman’s technicians are experts in bed bug eradication. More than simply a pest, bed bugs live off blood, and they may live up to one year without a meal. Bed bugs can cause serious skin irritations. They live in bedding and mattresses, as well as in the crevices in furniture such as bedside tables, headboards, and dressers. Bugman’s system involves a minimum of two stages, the first of which involves treating the entire home. Two weeks later, the technician will return for a follow-up treatment. An additional follow-up may still be needed depending upon the situation.

While there aren’t any specific reviews regarding bed bug treatment, there are reviews praising Bugman’s handling of bee and wasp problems. One reviewer said it had only taken one treatment after spotting a bee in the house with no more found inside the home for the rest of the year. Another reviewer summed up a similar circumstance with wasp eradication with only one annual treatment needed.

Bugman offers monthly, bi-monthly, and quarterly maintenance plans for homeowners and business owners alike, with a free, no-obligation assessment. Active military families, veterans, and seniors are offered a 10 percent discount for preventative bee sprays, carpenter ant treatments, and rodent treatments. Those who qualify must request a discount prior to service. There were no complaints of pricing or cost located in reviews.

For public information and transparency, Bugman Pest Elimination shares the labels and Safety Data Sheets for the products they use on the website. They take all precautions to keep all humans and pets safe from treatments. Commercial business clients include restaurants, schools, and nursing homes. Technicians are accustomed to working in situations where special protections must be taken for the young and the elderly. There were no customer reviews, positive or negative, related to customer or pet safety.

All-in-all most of Bugman’s negative reviews seem to be at least a few years old. Upon reading through them, it seems that Google’s four out of five stars is most in line with this 30-year-old company’s general service record. Perhaps Bugman’s best feature is the technician’s prompt attention to emergencies. The company states on its website that it stands by its guarantees and that it believes “the customer is always right.”

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Company Pros
  • Professional and thorough service
  • Knowledgeable staff
  • Free, no-obligation assessment
Company Cons
  • No reviews for customer or pet safety
  • Property owner required to be home during service

Reviewed By:
Ed Spicer
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
Overall Rating (4.4)
Company Information
Pests Covered
  • Bed Bugs
  • Stinging Insects
  • Ants
  • Fleas
  • Mice
  • Rats
  • Spiders
  • Stink Bugs
  • Cockroaches
Company Details

Date founded: 1983

Address: 209 W Butler St. Lexington, SC 29072

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