Bain Pest Control Service Review
Bain Pest Control Service is a pest management company headquartered in Lowell, Massachusetts servicing New Hampshire, Maine, Rhode Island, and Massachusetts. Since its establishment in 1976, Bain has provided its customers with excellent pest control services and has positioned itself as the go-to pest control service.
As a family-owned and operated business, Bain Pest Control Service prides itself on its commitment to consistently and high-quality service. It has a combination of entomologists, structural biologists, and building inspectors, who work together with the field technicians to create a comprehensive pest control strategy.
Bain Pest Control Service provides commercial and residential pest management service targeting pests such as ants, box elder bug, carpenter ants, earwigs, cockroaches, centipedes, carpet, flour and ground beetles, flies, west conifer seed bug, rats, wasps, silverfish, mouse, pill bug, and crickets. Unlike most pest control companies, Bain Pest Control Service employs pest treatments created and customized using Integrated Pest Management (IPM) concept, which provides a holistic approach to pest control.
By using IPM, Bain ensures that it has a detailed understanding of your pest problem, considering the pest’s habits in question and the extent of the infestation. Its technicians can then create a highly effective strategy incorporating cultural & preventive practices, chemical controls, biological agents, and physical & mechanical controls. The treatment is environmentally friendly, and the technicians are very careful when applying treatment to protect your family and pets from exposure to chemicals.
Customers who’ve used the Bain Pest Control Service report that the technicians were very thorough. They arrived on time, took their time to listen to the customer, answered their questions, and provided them with a detailed explanation of what to expect. The clients were impressed by how knowledgeable and professional the technicians were and how effective the treatments are.
The customers report that the technicians took about an hour to conduct an extensive inspection of the house’s interior and exterior and identified the pests they had seen and found other pests the customers had missed. After every service, Bain sends a detailed report in person, by email, or provides over-the-phone briefings. This attention to detail, coupled with knowledgeable employees and effective treatments, is probably why Bain Pest Control Service is rated A+ on BBB and has an A rating on Angie’s List.
It also helps that the technicians are QualityPro certified and undergo continuous extensive training to keep them up to date with current pest control methods, best practices, and technology. One customer even described one of Bain’s technicians as “a walking encyclopedia on pest facts.”
Bain Pest Control Service offers two service plans; pest-specific service plans and a Home Protection Plan (HPP). The former is geared towards a specific pest problem, and while they are generally one-off, Bain will provide coverage for a set period. The HPP is more comprehensive and includes pest treatment and monitoring services throughout the year. In case of a pest issue in between the scheduled services, Bain will provide treatments at no additional cost.
Bain Pest Control Service doesn’t provide free estimates and will only give you a quote after the first on-site consultation. The prices are reasonable, and customer service is very professional, courteous, and helpful. However, some customers complained of their concerns being dismissed by the customer service representatives. Overall, this is a good pest control company with a few minor issues with their customer service reps. It could consider sending its team for sensitivity and customer service training to ensure uniformity in service.
Doesn't offer free estimates
Customer service complaints
Date founded: 1976
Address: Bain Pest Control Service 1320 Middlesex Street Lowell, MA 01851
with Other Pest Control Companies