Aptive Pest Company Review
Every summer, thousands of young men and women go out all across the united states knocking doors to sell various products and services. One of the most common is a college age kid riding a segue selling Aptive Environmental Pest Control.
In fact, I’d be willing to bet that if you’re reading this, you’ve had an Aptive Environmental door to door sales representative come knock on your door.
Aptive Environmental was started in 2015 by Derrick Royce after selling his previous pest control company (Alterra) to Terminix.
Based in Provo Utah, they’ve grown rapidly in the pest control industry in those short five years.
I know you didn’t come here for a history lesson but just trust me a moment.
That same sales force is key to understanding and reviewing Aptive, as well as knowing what kind of service you will receive as a potential customer, and here’s why:
The most important thing to recognize is that Aptive Environmental is not a pest control company: they are a door to door sales and marketing company that happens to sell pest control!
A simple google search about Mr. Royce will show that although Aptive Environmental is relatively new as a company, it is in fact the fourth pest control company owned by the same core of executives.
Like a real estate investor doing a fix and flip home; the business model is to build up a customer base, sell the accounts to Terminix, rebrand , repeat.
To be fair, there’s nothing wrong with flipping businesses, or door to door sales.
In my experience though; due to their business model, Aptive has far more incentive to keep sales reps happy than keeping individual customers satisfied.
Are there pest control companies that use door to door marketing?
Absolutely. I’ve worked for a great company that used door sales as a large part of their sales revenue; I would recommend their service to anyone.
The distinction is that they were first and foremost a pest control company.
How Does Aptive Compare To Other Companies?
Obviously if Aptive wasn’t able to perform competent pest control services, they wouldn’t be able to retain those accounts long enough to sell them to Terminix.
We’ll get more into Aptive’s safety later, but to their credit, you can expect that they’ve chosen higher quality products than most of the big whigs in the pest control industry.
Where you might run into problems is with the application of that service.
Many of Aptive’s pest control technicians are not exactly pest service pros. A lot of the technicians are also just college students hired for the sales season where most new accounts will be put on service.
On the surface they do a lot of the right things:
They service the home on a quarterly basis, and offer to re-service homes between visits if their pest problems resurface between visits.
They treat the right places, sweep the eaves for spider webs, and even extend the boundary of the protection by using a yard granule.
That formula will work for a lot of people, but mother nature can be tricky to deal with sometimes.
An inexperienced college technician just there for the summer, or somebody who isn’t trained to deal with anything beyond a basic pest problem (which is Aptive’s target customer) will have tough time if mother nature decides to get ugly at your home
For many people with the most basic of pest problems, Aptive will be just fine for you, and it can be convenient to have someone come to your door to bring you their service.
It’s my opinion though that most people would be better off going with a more local service that has a greater specialty for pest control.
Let me put it this way:
Mcdonalds is actually a real estate company that happens to sell burgers.
Aptive is a sales company that happens to sell pest control.
Millions of people eat at Mcdonalds every day, and are reasonably satisfied by their product, but you wouldn’t choose Mcdonalds when looking for a truly gourmet burger.
Just like Mcdonalds, thousands of people use Aptive every day, and they are reasonably satisfied- but I wouldn’t choose them for “gourmet” pest control service.
What Do People Say About Aptive Online?
It is worth mentioning that Aptive suffers somewhat unfairly in their online reviews.
In my research many of their complaints are from people who have never had Aptive’s pest control service, but instead from someone who didn’t like that a sales rep had knocked on their door.
Especially if that rep ignored a privacy notice such as a “no trespassing” or “no soliciting” sign.
These complaints are pretty common any time, but during covid-19 if a rep was seen not wearing a mask, many people took to the internet to voice complaints.
There are more valid complaints from people who did in fact purchase the service but felt that the terms of the contract wasn’t fully explained and that they were misled by the sales person.
I’ve known sales reps for Aptive, some of whom I consider friends that I would trust completely.
I’ve also known many others who I would be hesitant to buy anything from, so just be sure to read the service agreement and ask questions.
The main thing you need to know about Aptive’s contract is that you are committing to 5 services over the course of 12 months.
If you cancel before then you will be required to pay the difference on the “discount” you were given when signing up for service: $150 off of your first service means $150 to cancel before the year is up.
Which Pests Does Aptive Environmental Cover?
Aptive Environmental is mainly focused on customers who don’t have pest problems and want to keep it that way. In their service options they focus on the most common pests that customers usually encounter:
- Pantry pests
Some pests on this list, like fleas, may be extra to service for, and may not be included in the basic plan, so be sure to ask if you have a specific pest in mind.
The service plan will also include the pest control technician sweeping down the spider webs from the exterior of your home on each regular visit as well.
Aptive does not cover termites or bed bugs in their service options. So if you have one of these infestations you’ll need to find a different pest control provider.
Even though ants are covered in their service, I still would suggest that if you have wood destroying ants like carpenter ants, you choose a different service as well.
Given their business model, it is in their best interest to not invest time and effort into tackling tougher or more rare pest problems like these.
Where Does Aptive Service?
Aptive is available in 23 states:
- New Jersey
- New York
How Expensive Is Aptive’s Pest Control Service?
Aptive’s pest control services are pretty standard in the way it is set up and priced but it will vary slightly depending on the sales representative that comes to your door.
Most sales representatives will determine your price based on the size of your home, and any additional pests to what is covered in the basic package.
For the average sized home (lets say between 1500 and 2500 sq ft) and a basic “four seasons protection plan” you’ll probably be looking at $600 dollars for the first year and about $500 (give or take) for any year you stay on service after that.
The first year will be more expensive because there will be five services in your first year, and four for every subsequent year.
This is a good pest management practice and not just a way to get more money out of customers.
Having the first two services in back to back months does a much better job breaking up the egg and hatching cycle of pests; making pest management much easier year round.
This service will cover you for the most basic type of pest that they treat for. Like most pest control providers, you’ll be paying more for tougher pest problems and infestations.
Aptive has an aggressive commission plan that is based on the average value of all the contracts a rep sold in that year. So If a sales rep charges more on average, they get paid more.
So you’re more likely to have slightly higher prices than industry average, but door sales can be intimidating for new reps and you may get a guy or gal who tries to low ball you just to get the sale, so there is potential for a deal.
All in all, it isn’t an unreasonable price for the service, or pest control service in general.
The thing to consider is that you are most likely paying slightly more, for a service that is either just fine, or in my experience, less than what you should expect from a pest service pro.
Is Aptive Pet Safe?
The safety in pest control largely depends on two things: 1) The product being used, and 2) The technique in applying the product. Just putting “environmental” or “natural” in your company name doesn’t automatically guarantee you are pet or eco-friendly.
EPA regulations take care of most concern regarding the products being used. That said, there is still a scale that pest control products exist in terms of safety.
To Aptive Environmental’s credit, they do choose to spend more for the products that are going to be more safe.
I however, don’t have complete confidence in the training of all of Aptive’s service technicians.
As i’ve said before, at its core Aptive is a door to door company, not so much a pest control company.
If you have a typical household pet, like a dog, or cat. I would feel just fine using Aptive’s pest control service without safety concerns. With the products they use, and the general common sense of a pest control technician and those animals will be perfectly safe.
If you tend to keep a more sensitive or rare pet though (birds, koi fish, tarantulas, etc) To be on the safe side, you’d probably be better off with a different pest control company.
The scales on fish and hard parts of a bird’s feathers can sometimes be similar to the exoskeleton of pests-which is what pest products target, making these pets more sensitive and susceptible.
Does Aptive Offer Free Inspections?
Most of Aptive’s sales representatives who are knocking in your neighborhood will offer a free inspection, and sometimes even use that as their primary sales pitch.
Typically these sales reps are trained enough to identify most pests, and give a general assessment of your pest needs.
The treatment plan won’t change much from service to service unless you have a pest problem that is a little more out of the ordinary- so the rep doesn’t need extensive training for this.
If your interest in a free inspection is to get an understanding of what a service would cost, then the sales rep would obviously be the best person to ask anyways.
Aptive offers free quotes from their website and via phone call as well.
Our Overall Review of Aptive?
Overall, Aptive is best for low effort “basic” pest control service covering pests like ants, spiders, roaches.
Our recommendation is to use Aptive for these basic pest issues but consider a more specialized pest company like Terminix for bed bugs or termites.
Environmentally Safe Products
Re-Service Between Scheduled Visits If Necessary
Four Seasons Protection Plan
Pushy Sales and Marketing Tactics
Customer Service Issues
Doesn't Cover Bed Bugs or Termites
Customer service: 844.573.7111
Headquarters: Provo, UT
- District Of Columbia
- New Jersey
- South Dakota
- North Dakota
- New Hampshire
- New Mexico
- New York
- Rhode Island
- South Carolina
- North Carolina
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