Venables Pest Management is a family-owned and operated business that has been trusted by thousands since 2001. It focuses its dedication on long-term solutions for customers in residential and commercial properties. It is located at 816 Tumwater Blvd, Tumwater, Washington 98501, and serves Olympia, Lacey, Tumwater, and surrounding Thurston County areas.
Venables Pest Management offers pest control, rodent control, bed bug treatments, customized services, and pest control maintenance programs. It also treats pests like bed bugs, carpenter ants, rats, subterranean termites, wood-boring beetles, rodents, and odorous house ants.
Its approach to pest control starts with effective pest management methods. The process it uses is called Integrated Pest Management (IPM). According to Venables Pest Management, this process is based on three fundamental beliefs: applying control measures when necessary, managing pest problems with complete understanding, and getting the job done with the least amount of risk to the client and environment.
Customers are most fond of the customer service provided by Venables Pest Management, and its ratings show. Venables Pest Management has an A+ rating by the Better Business Bureau, and 4.5 stars on Google reviews. It also boasts a 4-star rating on Yelp. Its staff is said to be courteous and professional by many clients, and its payment plan is highly regarded for its convenience. There are, however, a few unsatisfactory experiences where the wrong house was serviced, appointments got rearranged without the homeowner’s consent, and customers called in for assistance and never received a callback.
As far as price, Venables Pest Management is not as forward with its pricing as other pest control companies. It believes it would help more to provide a basic pricing guideline because the cost varies by house size and circumstances. It says there are three determining factors in a customer’s price: target pest, application method, and conditions within house/structure.
Some customers are very unhappy with the pricing, though. One customer signed a $400 contract for what they thought was three months, but it actually was for one treatment that was supposed to last three months, but it didn’t. Venables Pest Management does, however, give quotes and estimates free of charge. Customers are not required to sign onto a long-term plan, and there are options for payment plans if requested. It also offers a 5% senior discount for any services for clients 65 and older.
It does not specify whether its products are child-safe, pet-friendly, or environment-friendly. Without a special mention of eco-friendly products, it is best to assume all products aren’t pet-safe or child-safe until said otherwise by Venables Pest Management.
Overall, there are a few instances where customers were upset with their experiences. Still, most of the time, Venables Pest Management provides clients with prompt, reliable, long-term solutions to fit their pest needs.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Offers payment plans
- Courteous and professional staff
- Sends technicians out multiple extra times without charge
- Contract pricing confusion
- Occasional confusion on appointment schedules
- Potential to service the wrong house
Date founded: 2001
Address: 816 Tumwater Blvd, Tumwater, Washington 98501