Universal Pest and Termite is a pest control company serving the Virginia Beach area since January of 2000. The family-owned business is located at 1616 Centerville Tpke, Ste 216, Virginia Beach, VA 23464. The company offers treatment for ants, bed bugs, fleas, mosquitos, rodents, spiders, and termites, among others. It provides a variety of services beyond your pest control needs, including free moisture and termite inspections prior to paying for any services.
Universal Pest and Termite has hundreds of satisfied customers raving about technicians who go above and beyond to make them feel informed, safe, and cared for. With an A+ rating from the Better Business Bureau and a 4.4-star rating on Google, the business clearly makes an effort to satisfy its clients. After a free initial inspection, Universal Pest and Termite offers plans starting at $65 a month and promises to return for emergency treatments at no charge. The company’s prices seemed on the low end of average for the area, and they offer monthly, bi-monthly and quarterly contracts from which to choose.
This unique family-owned company offers several services beyond pest control that really set them apart. The technicians are qualified to perform moisture control and home repairs and even offer duct cleaning services. Universal Pest and Termite truly go above and beyond to care for its clients. This business also offers pet and family-friendly services. This includes the use of Integrated Pest Management programs that involve organic and all-natural pest control solutions that won’t harm your loved ones or the environment. This really sets them apart from other pest control companies in the area.
A few customers complained about the lack of communication between management and technicians. Some had experiences when technicians were late or did not arrive on time, and others had unpleasant experiences when talking to customer service. For the most part, management responded and seemed to rectify the problems.
Several customers also expressed frustration at the $150 cancellation fee to terminate their contracts and the stipulation stating that they must submit a written letter 90 days prior to cancellation. This information was included in the contract, but they did not feel like it was thoroughly explained before signing. Some disgruntled customers also shared that they felt taken advantage of by the unclear wording in the contracts.
Overall, this company offers excellent service with the option of organic and all-natural pest control solutions but may struggle with communication on occasion.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Offers services beyond pest control like duct cleaning and home repair
- Options for organic and all-natural pest control solutions
- Technicians go above and beyond to satisfy customers
- Hefty cancellation fees for ending a contract
- Contract may be unclear
- Some communication problems with management and technicians
Date founded: 2000
Address: 1616 Centerville Tpke, Ste 216, Virginia Beach, VA 23464