Suncoast Pest Control has been serving clients in Florida since 1993. Located at 6515 1st Ave South in St. Petersburg, the company is committed to exterminating pests like ants, bed bugs, fleas, bees, cockroaches, mosquitos, termites, wasps, rodents, spiders, and ticks. It also offers services to remove wildlife like those pesky birds that like to nest in your attic.
Unlike many pest control companies, Suncoast offers 100% natural pest control treatment plans that are environmentally friendly. Regardless of the treatment plan you choose, the company promises that all of their products are safe for humans and pets.
Many satisfied customers praise the company’s same-day service policy and the thorough work that the technicians provide. Overall, customers agree that the technicians are professional, personable, and knowledgeable about their work.
The company provides 24-hour phone service for its customers and offers free inspections and quotes over the phone for potential clients. As for the specific prices offered, Suncoast promises to offer the lowest prices in the area. The bed bug treatment is $150 per visit with a minimum of five treatments. Several customer reviews express confusion and frustration at not understanding their contracts and recurring services and bills. This could be the fault of the company or the customer, but across the board, it seems as though Suncoast is lacking in the customer service department.
Every time a client leaves a negative review, the company is quick to respond by arguing and escalating the situation rather than committing to resolving the problem, thus showing little value for the customer relationship. Several dissatisfied customers also feel cheated by the company’s free warranty that is offered. Although it is listed in their contracts, many customers claim to have left multiple messages that resulted in little to no contact from the company. Additionally, several customers complained about technicians who were either late or just never showed up to service their homes. With an A+ from the Better Business Bureau, Suncoast does seem to eventually resolve customer disputes.
With a Yelp rating of 2.5 and a Google rating of 4.1, the website reviews reflect the company’s excellent work and poor customer service. One customer concisely summarized the company’s reputation in his review by stating that when the technicians came to his property, he was pleased with their exceptional work. Unfortunately, it was also difficult to get the company to make appointments and arrive on time.
Overall, Suncoast Pest Control severely lacks in customer service but does an exceptional job of keeping the pests away.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- 100% natural treatment plans available
- Free inspections, quotes, and the lowest price guaranteed
- Thorough, personable, and knowledgeable technicians
- Poor customer service
- Technicians are not always reliable
- May not uphold warranties
Date founded: 1993
Address: 6515 1st Ave South, St. Petersburg, FL 33707