Pestmaster Services was founded in 1979 by Jeffrey Van Diepen and has quickly spread to national proportions. Today, it serves over 45 locations, including an international location in Lebanon. It has memberships with many top industry organizations and certifications, including Quality Pro, National Pest Management Association, and GreenPro. Pestmaster serves residential, commercial, and government buildings and also provides vegetation management. It is one of 11 services across the country certified to serve government buildings.
The services Pestmaster provides cover a wide range of pests. The company can eliminate rodents, birds, wildlife such as skunks, termites, bed bugs, mosquitoes, flies, ticks, fleas, bees, and all kinds of other bugs and pests. It is also proud to offer vegetation management that eliminates areas of vegetation that may be especially attractive to nasty creatures. In addition, Pestmaster promises that it will only use the top environmentally friendly solutions available to protect the earth.
Reviewers sincerely appreciate the team’s commitment to providing eco-friendly products, posting mainly five-star reviews. Many reviews mentioned the knowledgeable technicians and quick response times. One reviewer was grateful for the attention Pestmaster paid to taking care of her parrot, while another was grateful for the lack of offensive odor from the “clean” products. A few customers did complain about no-shows or poor customer service, although many of these complaints were responded to by the owner of the company with an effort to make things right. There were also some complaints that many technicians don’t stay on for long, which caused inconsistent service.
Prices were not made clear on the website, although Pestmaster does offer a free inspection and a free quote. A few customer reviews mentioned prices from $135 to $160 for a service. According to the website, Pestmaster provides weekly, quarterly, monthly, or bi-monthly plans according to customer needs. Most customers were pleased with the services and saw a resolution to their problem. One reviewer also mentioned that Pestmaster was able to come out on a Saturday, which other services in the area wouldn’t or couldn’t do.
Overall, Pestmaster Services seems to be a professional, environmentally friendly company with good results, quick response times, and high customer satisfaction. It does suffer from miscommunication, some poor customer service situations, and what seems to be pretty high prices for their services.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Environmentally friendly
- Wide service area
- Successful treatments
- High prices
- High technician turnover rate
- Poor communication
Date founded: 1979
Address: 9716 South Virginia St. E, Reno, Nevada 89511