Pest Pro is an effective and well-trusted pest management company that has been in operation since 1974. It is a family-owned and operated business with a dedicated father and son at its head, and staff that has been with the company for more than 17 years.
Based in New York, its headquarters is at 127 W 70th St Apt 1B, New York, NY. It services both residential and commercial sites in Manhattan, Bronx, Staten Island, Brooklyn, Jersey City, Hoboken, and parts of Long Island.
For these parts, Pest Pro offers top of the line services ranging in all manner of pests. It treats bed bugs, rodents, roaches, ants, flying insects, termites, bees, spiders, and moths. The bed bug services are especially respected, with many reviews stating this company was the only one that could get rid of them.
What sets Pest Pro apart from the rest is its extreme dedication to providing its customers with all the information to put them at ease. Many reviews mentioned the owners themselves staying on the phone with them for 30 minutes or more. The website itself guarantees that someone will speak with clients in-depth about their treatment and options. It even encourages customers to ask for the two owners specifically. Not too many companies are willing to put so much time into every single potential client.
As for affordability, this company has few reviews, and none mention pricing. Without any real complaints, it may just be neither too pricey nor cheap. However, Pest Pro does offer free consultations.
There may be no real mention of pricing on its website, but what this company does tell its consumers, is that it does offer eco-friendly products. These products are considered green and help out with the peace of mind that the client’s pets and children are better protected.
With the positives out of the way for this company, there isn’t much left. Oddly, they don’t have any Google reviews or BBB rating, but there are only two bad reviews on Yelp. Among all the praise of their team’s professional and polite technicians, there is mention of rude behavior to some. These seem to be complex situations, however, with a lot of back and forth. It’s hard to tell what the real story is, but these two customers had problems with the treatments they received; As well as the communication between the two parties. Either way, the two negative reviews are outliers and seem to be not the norm.
Overall, Pest Pro has many positive reviews regarding its service and its highly professional staff. With the bonus of in-depth knowledge and willingness to soothe customer’s anxieties, this company doesn’t lack commitment. As for the bad reviews, it can be hard to manage difficult customers, and it’s hard to get the full picture of the experience.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Eco-friendly products
- Personalized experiences with dedicated time to discuss clients problems
- Not many reviews available
- Occasional issues with customer satisfaction and communication in complex situations
Date founded: 1974
Address: 127 W 70th St Apt 1B, New York, NY 10023