Paul’s Termite and Pest Control was founded in 1992 and has been family owned for three generations. It serves Phoenix, Arizona and surrounding cities such as Chandler, Glendale, Surprise, Cave Creek, and Scottsdale. It is a Better Business Bureau accredited with an A+ rating. It serves residential and commercial buildings and is also commonly used by real estate agencies and brokerages to inspect and maintain homes. Its office is at 3106 W Thomas, #1105, Phoenix, Arizona 85017.
Primarily, Paul’s Pest and Termite Control uses bait treatments to get rid of pests. It offers three different termite treatments according to its website: Exterra, Hexpro, and Termidor. Exterra and Hexpro are common bait treatments placed underground, and Termidor is similar, but is completely tasteless and scentless to termites, making it effective for eliminating colonies as termites often unknowingly carry it home. Besides termites and rodents, it offers treatment for common pests like ants, roaches, bees, and bed bugs.
The consensus from positive reviews is that the technicians are very knowledgeable and go through the steps with customers so that they feel comfortable. Many reviewers complained that the termite treatments didn’t work which was the most common complaint, resulting in a Yelp rating of 1.5 stars overall. Some reviewers complained about rescheduled visits, poor communication, missed appointments, lengthy wait times, and dishonesty. On Google reviews, where Paul’s Pest and Termite Control got a better rating of 4 stars, there were some similar complaints along with claiming the technicians and owner were unkind and selfish.
A plus for Paul’s Pest and Termite Control seems to be the price. Several reviewers mentioned that at only $99 a year, this was one of the best prices in the area. Also, customers can take advantage of discounts and seasonal offers found on its website.
Unfortunately, there were also complaints about its billing practices. Some reviewers said that Paul’s Pest and Termite Control often forgot to bill or didn’t have good records of transactions. In addition to the generally unsuccessful termite treatments, this issue left several customers quite unhappy.
While one customer was delighted that Paul’s technicians warned her to keep her cat away from the poison, there were no other mentions of family-friendliness. Paul’s Pest and Termite Control is a big proponent of fumigation by Vikane gas, which is not popular among some customers.
Overall, Paul’s Pest and Termite Control seems to be an average pest control company in Arizona. Its termite treatments seem to have a lot of trouble, but it offers cheap rates and provides quality customer service most of the time.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Cheap prices
- Wide service area
- Variety of treatment options
- Ineffective treatments
- Poor customer service
- Chemical-based treatments
Date founded: 1992
Address: 3106 W Thomas, #1105, Phoenix, Arizona 85017