Marina Pest Control Review

Overall Rating
4
Coverage
5
Overall Rating
4
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Company Review

Marina Pest Control is a pest management company serving the South San Francisco area. It was established in 1980 and is family owned and operated. The company serves residential and commercial customers and offers specialty services for ants, cockroaches, rodents, wasps, bees, fleas, ticks, and mites. It also offers home inspections and regular preventative services.  It is located at 150 South Spruce Ave, South San Francisco, CA, 94080 in the Spruce Business Park. 

Marina Pest Control attributes the success of its 40-year history to developing positive relationships with recurring customers, a specific focus on high levels of customer service, and extremely well-trained and professional technicians. It claims that its trustworthy reputation with its customers makes it stand out in the field of pest management, especially in a market with so many options like South San Francisco. It says that as a family-owned local business, its local ties to the Bay Area gives it a vested interest in the well-being of its customers, which makes it a superior choice to bigger pest management companies in the area that focus on multiple markets instead of just South San Francisco.

In focusing on the reviews, the company’s values can be seen echoed in the comments by reviewers. Many five-star reviews say that office staff were extremely helpful and went above and beyond to give them extensive information to troubleshoot issues on their own before committing financially to a technician visit. Dozens of reviews mention specific office staff by name with glowing comments about professionalism and all-around excellent customer service.  Many reviewers name specific technicians being extremely skilled and professional, and several even mention that when the technician was unable to resolve their problem, the general manager arrived on the site immediately to assist. Reviewers remark on long-term results and extremely high levels of customer service over years of service.

On the negative side of the reviews, there are some issues that seem apparent. Several reviewers mention that the company can be extremely difficult to contact. With offices only open 9 a.m. to 5 p.m. weekdays, and no website to access scheduling and appointments, it seems very difficult for workers with a typical first shift schedule to contact Marina Pest Control.  Numerous reviewers remark that their after-hours messages were never returned and that emails were never answered. Reviewers note that the company does not treat mosquitoes, which is a severe negative mark when comparing Marina to its larger competitors. Other customers seem to be annoyed at technicians’ punctuality with scheduling. Numerous remarks have been made about technicians arriving significantly early or significantly late, causing serious inconveniences for customers.

Overall, the reviews for Marina Pest Control are not without negative marks but do seem to illustrate a company that generally provides an excellent service and has great relationships with its customers. The negative remarks tend to focus on convenience issues that a larger, national business can provide better support for than a local business, but the tradeoff positives seem clear in the reviews. Marina scores 4.5/5 on Yelp, 4.5/5 on Google, and is rated A+ on the Better Business Bureau. If you are choosing Marina for your pest management needs, you can be fairly confident you are getting a local business that has a vested interest in your satisfaction and returning business.

Reviewed By:
Ed Spicer

Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!

 

Overall Rating
4
Cost
4.5
Coverage
5
Customer Service
4
Customer Feedback
5

The Good And The Bad test

  • Great track record of customer satisfaction
  • Local, customer-focused business
  • Highly reviewed management
  • Limited hours of operation can be inconvenient
  • Smaller service offering than larger competitors
  • Inconsistent punctuality and scheduling
Overall Rating
4

 

termites
Termites
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bed bugs
Bed Bugs
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mosquitos
Mosquitos
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cockroaches
Cockroaches
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spiders
Spiders
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scorpions
Scorpions
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wasps
Wasps
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hornets
Hornets
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fleas
Fleas
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ticks
Ticks
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centipedes
Centipedes
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millipedes
Millipedes
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earwigs
Earwigs
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silverfish
Silverfish
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moths
Moths
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crickets
Crickets
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User Ratings

BBB Rating
Google Reviews
5
Yepl Reviews
5

Company Details

Address: 150 South Spruce Ave, South San Francisco, CA, 94080

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