James Pest Management is a multi-generational company that was founded in 1941. It is currently run by the grandson of founder Winford V. James. The company values putting quality first. Its quality has been recognized, as it has added two additional shops from its first location in Memphis. The website does not provide their service area, so they will have to be contacted to see if they will service your home or business.
James Pest Management provides services to homes, businesses, and government organizations. Some of its clients include restaurants, hotels, clinics, warehouses, schools, offices, retail, locations, and kennels. The James Pest Management website does not state what pests in particular they control. However, customer reviews have reported treatment for spiders, bed bugs, water bugs, rodents, ants, and other critters.
One customer has reported that a James Pest Management technician went above and beyond by inspecting the darker areas of the house with a flashlight. After the application, the technician examined again with the flashlight to ensure all areas were properly treated. If necessary, James Pest Management will schedule follow up inspections to ensure that the pest problem is solved. The company has mostly positive reviews. Most of the negative reviews stem from unsatisfied customers in the treatment of mosquitoes and bed bugs.
James Pest Management offers free quotes. Most customers report that this company has reasonable costs. One customer experienced a price shock, but then after getting other quotes from different companies, she found that James Pest Management had reasonable prices. There have been a few complaints that its salespeople are a bit aggressive during the quote process. One customer stated that a treatment was provided after a cancellation. The customer was billed, refused to pay, and eventually went to collections. This was documented on the company’s BBB page, in which they said “we’ll see her in court.” Even if the customer is in the wrong, this raises concerns about James Pest Management’s customer service.
James Pest Management meets all necessary licenses and certifications with the Environmental Protection Agency, State of Tennessee, and applicable municipalities. Additionally, they are bonded and insured. The company only briefly talks about safety on their website. However, it is fair to assume that they do value safety. That tends to be the case with family companies; they don’t want their fellow family members to be around anything that is too dangerous. Their contracts with sensitive clients, like schools and clinics, also imply that James Pest Management knows how to get the job done safely.
Ultimately, James Pest Management looks like a good company. Its reviews are mostly positive. There are a few negative reviews, mostly related to billing, mosquitoes, and bed bugs. The negative reviews are in small enough numbers to not be a major concern. A downside is that James Pest Management does not have a significant amount of online reviews; under 70 in total between Yelp and Google.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- In business for over a half-century
- Family owned and operated
- Respectable online reputation
- Website lacks the information you would expect like service area and specific pests
- Not the best deal in town - average pricing
Date founded: 1941