Innovative Pest Management is a family-owned business located at 231 Arena Street, Unit C, El Segundo, CA 90245. From its founding in 1994, the company has worked to meet the needs of its business and residential clients by eliminating pests like rats, mice, termites, fleas, ants, spiders, roaches, crickets, silverfish and wasps.
Although the business covers typical pest solutions, Innovative Pest Management specializes in mouse and rat removal, a common need in the Los Angeles area. The company offers contracts for monthly services as well as one-time service fees. Customers specifically appreciate that they can pay for services without having to sign a yearly contract. The one-time service fee for mouse and rat removal ranges from $100 to $200, depending upon your specific needs. This price and all of the company’s service prices are a little high, but customers are happy to pay for the quality service they receive.
Innovative Pest Management has excellent ratings online from satisfied customers. Google and Yelp both rate the company at four and five stars with nearly all positive reviews. This is a result of the company’s excellent customer service and informative technicians. The company is quick to respond to phone calls and technicians make service calls very quickly. Several customers also mention that they called the company and either received quotes over the phone or the technicians gave them instructions to solve the pest problems themselves. This truly sets the company apart from its competitors. Most pest control businesses require an onsite inspection and quote and rarely give clients advice on how to solve pest problems themselves.
On a similar note, online reviews make it clear that Innovative Pest Management does not spend time trying to sell unnecessary services to make a profit. The company truly cares about serving and protecting clients from pests. The honest and straightforward method of business is greatly appreciated by its customers.
There were no poor reviews for the company with the exception of one person who was not even a client. They apparently called the company, asked about nonsensical pests and then left a poor review. The company responded respectfully, but unfortunately, it affected the perfect rating on Yelp. The company is also not currently accredited with the Better Business Bureau.
Innovative Pest Management does not offer any environmentally friendly options on the business website, but a couple of customers mention this option.
Overall, Innovative Pest Management is a family owned company with an excellent reputation for customer service and care. Prices may be a little higher than average, but you can be confident that you are getting quality service.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- No contract service options
- Specialize in mouse and rat removal
- Excellent customer service reviews
- Above average prices
- Not accredited with the Better Business Bureau
Date founded: 1994
Address: 231 Arena Street, Unit C, El Segundo, CA 90245