Since 1980, Expert Pest Management has been a family-owned leader in quality pest control. The company began when the owners made a move from New Jersey to Ohio, and in the 40 years since it has expanded into Western Pennsylvania and Northern Virginia. Today the Boardman branch sits at 135 Marwood Circle to service the greater Boardman area, and the company also has numerous branches throughout Northern Ohio.
It specializes in the commercial and residential extermination of ants, spiders, termites, bed bugs, cockroaches, bees, wasps, hornets, ladybugs, fleas, and ticks. Removal of wildlife such as mice, squirrels, rats, chipmunks, and bats is also available, with one time, monthly, and quarterly programs that cover the multiple treatment requirements.
Expert Pest’s unique claim to fame is its focus on individual programs aimed at fully eradicating one particular type of pest infestation. This makes it a stand out choice if you regularly deal with just one or two types of infestations that need diligent targeting.
The Boardman location has an A+ rating with the Better Business Bureau. Customer reviews are mixed, with the majority of people saying that the office staff and technicians are courteous, knowledgeable, on-time, and do a good job with treating the issue. Most positive comments are regarding ants, spiders, and yellow jackets, with a few mentioning great service in treating wildlife invasions.
There are a number of customers who have used the service at multiple locations over several years, and continue to be happy with the results. However, there are also a fair number of recurring issues with this company.
About 25% of reviewing customers had a negative experience with the work quality, staff honesty and professionalism, speed of service, or customer care. Common issues included bait and switch sales tactics, poorly trained technicians, low-quality care during visits that didn’t solve the problem, little or no access to management during the complaint process, missed or slow follow-up service, and being provided incorrect information about wildlife invasions.
Many customers who had a poor experience said they dealt with several of these problems during their time using the company, and not just one.
People who are satisfied with Expert Pest say that their pricing is fair compared to other pest services, with free phone estimates and guarantees (which they call warranties) on all their work. The company also offers seasonal plans for some programs such as ant extermination, allowing customers to save money by skipping the winter treatment. This is a big plus in Northern Ohio where pest problems are somewhat uncommon during the coldest months.
Despite the favorable pricing and benefits, customers have had issues with quotes or warranties that weren’t honored. For instance, one customer was told their bed bug warranty would only be applicable if they purchased an additional service plan. Another was given one price over the phone to fully treat rats, then told on site that they’d only receive partial service unless they upgraded. Technicians misdiagnosing wildlife infestations have also cost more than one customer several hundred dollars, and refunds can be difficult to come by.
There is no line of eco-friendly treatment options at Expert Pest. There is a strong focus on providing services that are both child and pet friendly to meet industry standards, such as those set by The Ohio Pest Management Association and The National Pest Management Association. That being said, safety was an issue for at least one customer who stated their cat was sprayed during treatment, although the pet-friendly products didn’t hurt the animal.
In summary, Expert Pest Management is a decent choice if you need a flexible, targeted treatment option for a specific type of pest infestation. It also allows you to choose flexible monthly, quarterly, or even seasonal plans so you can skip paying for unneeded wintertime services. Technician training, accurate quotes, follow-up visits, and quality of service can be hit or miss, so be sure to read the fine print of any contract, request to pay on site after an inspection rather than over the phone, and be prepared to ask for a seasoned technician.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Specific programs to target each pest for optimal eradication
- Flexible seasonal service plans that allow you to take the winter off
- Free phone estimates
- Some bait and switch experiences between phone and on-site estimates
- Under trained technicians
- Inconsistency with work quality, on-time appointments, and speed of follow-up service
Date founded: 1980
Address: 135 Marwood Circle