Cantu Pest and Termite is a professional and customer-focused pest control company based out of Texas. Opened in 1983, it has been in operation for over 30 years with high values in the community it serves. Its headquarters are at 4950 Keller Springs Rd Ste 420 Addison, TX, and it provides the greater Dallas, Fort Worth, and Houston areas with care and exception.
Offering a wide range of services Cantu Pest and Termite gives its clients treatment options for over 20 types of pests. These services include, but are not limited to; the control of termites, ants, bed bugs, roaches, fleas, mosquitoes, and wildlife. It also extends to the commercial space as well as residential services.
What stands out most about this company is its boisterous customer satisfaction guarantee. This business places a lot of worth on its clients and states how grateful it is to their customer base. It isn’t all talk, and they offer a 100% satisfaction guarantee or money back. These kinds of claims are tricky, but it seems to work for Cantu Pest and Termite as they maintain an A+ with the Better Business Bureau.
It also helps that the pricing is very fair. The price listed on the website states that it starts at $229 for the initial service, plus a $50 off coupon. From there, it goes down to $89 per quarter. Clients even praise the pricing in reviews along with the prompt and professional service. It also gives free follow-ups and unlimited services between visits. Some customers even said their technicians stopped by to check on them because they were simply in the area.
While it doesn’t go too much into detail, according to its website Cantu Pest and Termite does offer environmentally friendly products: continuing its trend of placing its customer’s wellbeing and happiness above all else.
The trend of exceptional customer care doesn’t seem to end with this company, as its willingness to go above and beyond is in many of its reviews. Several customers even mentioned that the technicians wear booties to keep their homes spick and span.
With all this praise, it’s hard to find a negative trend with this company. Two reviewers experienced rude technicians, but any big company is likely to have a bad apple or two. The only other complaints were regarding communication issues with scheduling, which is another common occurrence in this industry. While not an excuse, it can be hard to schedule routes, as there is difficulty in accounting for treatments that take longer than expected, which can lead to unforeseen delays.
Overall, with its above-average customer care, Cantu Pest and Termite places itself in a whole different ball game to its competitors. In combination with the negative reviews being things that can happen to any pest control company: this one seems to be an option that has more than one benefit with little to look down upon.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Exceptional customer service
- 100% money-back guarantees
- Prompt and effective service
- Scheduling communication
Date founded: 1983
Address: 4950 Keller Springs Rd Ste 420 Addison, TX 75001