Living in Arizona means being around different types of insects from the usual seen in other U.S. states. Budget Brothers Termite & Pest has you covered, even if it does have some controversies.
This company is still one of the best-known pest control businesses in Phoenix. What makes it stand out is that it specializes in termite control, not including its pest control list being fairly comprehensive.
This exterminator also takes on bed bugs, rats, bees, cockroaches, ants, and spiders. Plus, it offers two services unique to Phoenix locals: scorpion and (yes) pigeon control.
Budget Brothers cover more than just the Phoenix area. The business covers the majority of Arizona ranging from Scottsdale to Litchfield Park, making the company a ubiquitous presence with its famous trucks.
It’s in the realm of scorpions where it makes the most dramatic claims as a pest control leader. On its website, it says the company has a new scorpion repel formula it now uses to eliminate the insects from all properties. It’s a patent-pending solution invented in-house that supposedly helps eradicate scorpions for years with just one application.
No pesticides are involved, according to the business owners, despite no transparency on their site about the chemical details. Eliminating pesticides is pretty much a standard now in all pest control businesses as a safety measure.
On pricing, inspections, and service start at $358, which is fairly affordable compared to the rates of competitors. One of Budget Brothers’ marketing claims is that it will beat any written estimate from competitors in the area. Adding to the appeal is same-day service. The company also inspects commercial businesses and multi-family housing.
Now 25 years in the industry, Budget Brothers continues to provide its unique termite service, not including the above-mentioned service of controlling pigeons. With the company’s standout claims, what is the reality when it comes to the reviews it gets on places like Yelp?
As with some businesses, Budget Brothers is often sideswiped with a bevy of one-star reviews that are sometimes explained away as simply unreasonable clients. What makes this sound feasible is the owner of the company (known as Jeff M. on Yelp) has some snappy comebacks to the negative reviewers.
Many businesses have managers who reply to negative reviewers and often speak in conciliatory ways to rectify the situation. The owner of Budget Brothers is a different story. The owner goes out of his way to layer his comments with a dose of blistering sarcasm while pointing out the ridiculousness of logic in many of the one-star reviews.
One hilarious comment, in particular, takes the cake: “Jerry, we are not upset with you because you owe us money. Just send us a check and your blood pressure will go down. How could you dare ask people to tear up business cards and become litterbugs?”
Whether this truly helps the business or not is unknown. Fortunately, the company does receive some five-star reviews. Those reviewers note Budget Brothers as professional, low-priced, and always showing up on time. Being a family-owned business, it does take customer service seriously, and the company makes it easy to reach its customer service hotline Monday through Saturday from 6:00 a.m. until 6:00 p.m.
Renowned for its thorough home inspections, the company has partnered with some of the best house inspection companies in Arizona. Budget Brothers continue to work with local realtors to make sure new home inspections for pests are done right every time.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Affordable pricing
- Friendly customer service
- Offers unique services like scorpion and pigeon control
- The owner is glib on Yelp when responding to negative reviews
- It charges more to eliminate scorpions
- It doesn't respond to all customers about what types of chemicals its technicians use
Date Founded: 1995
Address: 610 E. Bell Road #2-469, Phoenix 85022