Brody Brothers Pest Control has been serving Baltimore and its surrounding towns and cities since 1984. This family-run business strives to proficiently and effectively protect homes and businesses from the most common and uncommon pests found in Maryland. One of their main offices is located at 11436 Cronhill Dr. Unit 1 Owings Mills, Maryland 21117.
The list of services Brody Brothers provides is a long one. If your home or business is plagued by fleas, termites, spiders, mice, or a number of other pests, one of their technicians will inspect your property and provide you with a personalized home protection plan.
The company’s L.E.A.D method of pest control starts with a technician taking the time to listen to a customer’s concerns and needs. Once the technician has gotten to know the customer, they begin their Evaluation of the property. During the inspection, they take note of any damage they spot and the types of pests they see. After the necessary information is gathered, it’s time for the technician to Act. If the customer agrees with their personalized pest protection plan, the technician will begin administering the recommended treatment that very day. The method’s next step is to Defend against future invasions by implementing prevention tactics on a quarterly basis.
While reviewing Brody Brothers Pest Control, two things, in particular, impressed me.
The first is their 100% satisfaction guaranteed home protection plan. If a customer signs up for the plan and finds they are less than satisfied with the service, the company vows to fix the issue by servicing the property for free until the pests are no longer a problem, or the customer can choose their money back option, which promises a repayment of your last scheduled service.
The second is their commitment to customer service. As I perused the company’s many reviews on Yelp and Google, it became clear that a negative review was almost always addressed by a team member or an owner. There were even instances where complaints were updated with a blurb dedicated to praising the company’s devotion to providing a satisfactory solution to the customer’s issue.
When it comes to price, it appears Brody Brothers Pest Control does not offer a single service option and will only service a customer’s home once they have signed a home protection plan contract. The price of the plan is not revealed until a customer receives a personalized estimate from a team member.
Pricing concerns aside, the company’s stance on ongoing technician training combined with their QualityPro pest control certification makes it clear their team is armed with the latest techniques and tools to properly protect their customers from invading bugs and rodents.
Satisfied customers have consistently complimented Brody Brothers on their courteous and knowledgeable technicians, while also praising their success rate where other pest companies had failed miserably.
However, peppered in with the positive reviews are some negative experiences. These mostly focus on the high price of the service and the need to sign a year-long contract. Poor communication is also a common complaint.
Although high prices and a required contract appear to turn off some customers, most home and business owners that sign-up with the company swears by their exemplary pest control methods. Overall, Brody Brothers is a reliable pest control company.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Personalized Home Protection Plans
- Attentive Customer Service
- 100% Satisfaction Guaranteed
- High Price tag
- Contract Required Plans
- Poor Communication
Date Founded: 1984
Address: 11436 Cronhill Dr. Unit 1 Owings Mills, Maryland 21117