Bowman Termite and Pest Management Review

Company Review

Bowman Termite and Pest Management is a family-owned pest management company located at 253 Waiehu Beach Rd, Wailuku, HI 96793. Founded in 2001, Bowman Termite and Pest Management provide service to customers throughout Hawaii through four different offices on three different islands.

Bowman Termite and Pest Management offer a multitude of pest management services, including mosquito control, flea and tick treatment, bed bug infestation services, ant control, and rodent and bird exclusion and removal. The company also offers realtor services with a plethora of different compliance, pre-construction, and loan required inspections as well as decontamination and disinfection services for homes and workplaces. Much of Bowman Termite and Pest Management’s business focus seems to be on termites, which is not surprising in Hawaii’s climate. It offers customers several fumigation and prevention methods for termites. It employs The Termimesh System for pre-construction termite prevention, which layers foundations of structures with termite-proof, stainless steel mesh. It also offers free estimates.

The company was founded by Bruce Bowman after more than 30 years of pest management experience. Currently, the company is home to more than 6 of his family members. Bowman claims that this family feeling is what sets them apart from the competition in the surrounding area. It offers a “Worry-Free Warranty,” covering no-cost service for two years on pest services and five years on fumigation services. Bowman says that it is the highest-reviewed service in Hawaii because of exceptionally trained and experienced staff, as well as the core values of quality and integrity.

Overall, according to customer reviews, Bowman Termite and Pest Management delivers on its promises. Many customer reviews highlight specific technicians by name and praise their professionalism and efficiency. Many realtors have written that Bowman Termite and Pest Management is the only pest management service that they would ever recommend due to its prompt inspections and consistent results. Several residential customers comment that they have had much better results after switching to Bowman Termite and Pest Management from another provider in the area. Property managers and Homeowner Association representatives consistently report positive reviews over the years. Many reviewers praise how prompt service through Bowman Termite and Pest Management is, with many reporting next-day service for non-emergency treatments.

There are, however, some low points in the reviews of Bowman Termite and Pest Management. Several customers write that the office staff was extremely rude and defensive over the phone. Complaints about scheduling issues such as appointment times and dates are prolific in the comments, and many customers have had negative experiences with the business’ accounting, such as lost payments or refunds that were not properly issued. Reviews mention that sales methods are tiresome, with many reviewers discussing constant door-to-door solicitation, email spam, and sales cold calls. A disturbing amount of customers mention being hung up on or insulted by office staff upon filing a complaint. Several others say that the employee on the phone bluntly called them a liar. This is a disturbing trend to see in a company whose actual pest services are so well-reviewed.

Bowman Termite and Pest Management seem to offer excellent service to most of their customers. There are scattered reviews of negative experiences amongst customer comments, but this seems to be the exception rather than the rule throughout Bowman Termite and Pest Management’s history. If you choose to use Bowman Termite and Pest Management, you can be rather confident that you will receive a good service, but make sure that you are diligent with following up on scheduling and invoicing or anything else involving the administrative staff.