With 80 years of pest control under its belt, Charlotte native Black Pest Prevention is a fourth-generation family-owned company that offers services to both North and South Carolina residents, including the towns of Concord, Fort Mill, Gastonia, Kannapolis, Lake Norman, Lancaster, Lincolnton, Matthews, Mint Hill, Monroe, Mooresville, Rock Hill, Statesville, Tega Cay, Waxhaw, and Weddington. Satellite offices are also located in Matthews and Mooresville NC, and the main hub sits at 605 Springbrook Rd. in Charlotte.
If you’re looking for a long-running company that offers core pest control services, including the removal of ants, spiders, roaches, rodents, mosquitoes, and termites, then Black Pest Prevention Charlotte is a solid choice. Their main claim to fame is having technicians with the industry’s best, most extensive training.
A key benefit of using Black is that they have a Monday through Friday same-day service guarantee if you require immediate pest control assistance, excluding specialty services that require advanced preparation. This means that you can call before noon on a non-holiday weekday to have most pest control services performed right away, which is a big advantage for helping get ahead of infestations.
Black also utilizes the latest breakthrough, computer-based High Precision Injection System by BASF to help deliver optimal termite treatment levels with minimal disruption to your landscape or the surrounding environment.
Most customers rate the company high on customer service, with thorough, friendly, and highly dependable technicians. Long-term clients abound, and state that they appreciate the friendly, knowledgeable staff, and quick responsiveness in following up with issues.
There’s some disorganization with appointment scheduling from the office side, and a few customers mention either being billed for services they never had performed or not being in the system at all when they should be. The other main issues seem to be that there are limits on the services provided, and Black tends to contract out to (untested) service providers for structural issues they agree were caused by their company.
You won’t get a lot of bells and whistles with Black Pest Prevention. Customers by and large agree that their pricing is fair and affordable. They have a company tagline of no add-on services, hidden fees, or sales pitches. Based on customer feedback, they will take payment for a service over the phone before coming out to inspect your home, which can cause some issues if it turns out that a different, higher-priced service is needed.
When the technicians come out, they initially inspect and treat indoors and outdoors, then focus on yearly service plans that offer monthly or quarterly outdoor treatments. They have free retreatments if your pest problem reoccurs before the next scheduled visit, and they will come inside to retreat the indoors – but only if you ask.
Customers mention that they appreciate Black’s commitment to using environmentally friendly practices, including switching their entire fleet to fuel-efficient vehicles and being the first to use environmentally-friendly pretreatments that help protect their family members and pets alike. They’ve also received accolades from the EPA as the first Carolina company to be part of the agency’s Environmental Stewardship Program.
Overall, Black provides a simple, affordable, and dependable service that will help with basic pest control. They have good customer service, with some office disorganization and quality of service issues. The latter is by and large addressed by their free follow-up visits and above-average technician training. Black’s same-day Monday through Friday service guarantee makes the company a great one to turn to for fast, environmentally-friendly pest prevention.
Ed has been working in the pest control industry for years helping 1,000's of homeowners navigate the world of insect and rodent management. He manages Pest Strategies now helping homeowners around the world!
The Good And The Bad test
- Same day service guarantee
- Highly trained and knowledgeable technicians
- Multi-tiered environmental practices
- Limited to basic pest service treatments, no bed bugs, lawn service, or wildlife removal
- Some office disorganization
- Limited guarantees on termite damage
Date Founded: 1940
Address: P.O. Box 600730 Jacksonville, FL 32260